Jira Administrator

Purpose

• Manage, administer, and optimize the Atlassian Jira platform to support Agile delivery, project management, DevOps, and enterprise collaboration initiatives.
• Ensure Jira environments are secure, scalable, reliable, and aligned with organizational governance standards and business requirements.
• Provide administration, configuration, user support, workflow automation, reporting, and integration services for Jira and associated Atlassian tools.
• Enable project teams to effectively leverage Jira for project planning, tracking, release management, and operational excellence.

Key Responsibilities

• Administer and maintain Jira Software, Jira Service Management, and related Atlassian applications.
• Configure and manage projects, workflows, issue types, screens, permission schemes, notification schemes, and security controls.
• Design and optimize Jira workflows to support Agile, Scrum, Kanban, DevOps, and ITSM processes.
• Create and maintain custom fields, dashboards, filters, reports, and automation rules.
• Manage user provisioning, role assignments, group administration, and access controls.
• Support Jira integrations with Confluence, Bitbucket, GitHub, Azure DevOps, Jenkins, ServiceNow, and other enterprise platforms.
• Develop and maintain workflow automation using Jira Automation and scripting tools.
• Configure and maintain Jira Service Management projects, SLAs, queues, and service catalogs.
• Monitor platform performance and proactively resolve issues.
• Support Agile teams in sprint planning, backlog management, release tracking, and reporting.
• Implement governance standards and best practices across Jira environments.
• Support Jira upgrades, migrations, plugin evaluations, testing, and deployment activities.
• Develop documentation, knowledge articles, and training materials.
• Conduct end-user training and provide ongoing support.