Jira & Confluence Administrator

• Education: Bachelor’s degree in Computer Science, Engineering or related field.
• Languages: High level of proficiency in English (speaking, reading, writing) Level: B2, C1, C2,
• Modality: Hybrid (2 days a week in office)
• Location: Mexico City
• Gross Salary: $65,000 MXN /Month
• Hiring: 100 % Payroll
• Benefits: Social Insurance (IMSS), 12 Vacation days per year, 15 Days of Christmas Bonus, 25 % Vacation Bonus, Life Insurance.

Responsibilities

As a Jira & Confluence Administrator, you will be responsible for maintaining, improving, and governing the Atlassian environment. Key duties will include:

Jira Administration:

· Administer Jira Cloud configurations, including projects/spaces, work types, workflows, custom fields, screens, schemes, statuses, components, permissions, roles, notifications, and automation.

· Manage user access, groups, permissions, dashboards, filters, JQL, Jira Plans, and reporting capabilities in accordance with established standards.

· Troubleshoot configuration, workflow, access, automation, and integration issues; coordinate with Atlassian Support and internal technology teams as needed.

· Support Jira integrations with tools such as GitHub, ServiceNow, identity platforms, and other enterprise applications.

· Support and troubleshoot to resolve user errors Jira Cleanup, Standardization & Governance.

· Assess and clean up obsolete, redundant, inconsistent, or unnecessarily complex Jira configurations, including fields, workflows, schemes, statuses, automations, filters, and dashboards.

· Implement reusable configuration standards and support Jira administration, change-management, access, and governance practices.

· Review new configuration requests and recommend maintainable, standardized solutions that minimize unnecessary customization.

· Maintain an inventory of key configurations and identify opportunities to consolidate, simplify, or retire unused configurations.

Confluence Administration:

· Administer Confluence Cloud spaces, permissions, users/groups, templates, page structures, and other configuration settings.

· Support Confluence governance, access management, content organization, and cleanup of obsolete or redundant spaces and content.

· Troubleshoot Confluence access, configuration, and integration issues and support appropriate connections with Jira and other enterprise tools.

· Support and troubleshoot to resolve user errors

Additional Tools Administration:

· Provide administration or operational support for GitHub Enterprise, Miro, and qTest based on experience and capacity.

· Support user access, permissions, configuration, governance, and integrations across related development, testing, collaboration, and IT service-management tools.

· Monitor Atlassian and Miro roadmaps for upcoming changes Initial Priorities / Measures of Success

Qualifications:

· 5+ years of hands-on Jira administration experience, with strong experience in Jira Cloud and Confluence Cloud.

· Advanced English

· Demonstrated experience with Jira workflows, fields, screens, schemes, permissions, automation, JQL, dashboards, Jira Plans, and integrations.

· Experience assessing, cleaning up, standardizing, and documenting a mature Jira environment.

· Experience administering Confluence spaces, permissions, users/groups, templates, and content organization.

Skills & Technical Knowledge:

· Strong understanding of Jira and Confluence administration, configuration governance, access controls, and change management.

· Ability to translate business requirements into maintainable Jira/Confluence configurations and recommend standard solutions.

· Strong troubleshooting, analytical, documentation, communication, and stakeholder-management skills.

· Ability to work independently in a distributed/nearshore model while collaborating effectively with U.S.-based teams.