Jira ITSM Engineer

Jira ITSM Engineer (Contract)

Contract: Initial 6 Months

Location: Remote (UK)

Engagement: Inside IR35

Start: ASAP

Pay Rate: £500 - £575 per day

IR35 Determination: Inside IR35 – via Umbrella

Jira ITSM Engineer (Contract)

Overview

CPS Group UK are delighted to be supporting a large organisation as they complete a significant Jira Service Management (JSM) transformation programme. With the architecture and target design already defined, they are seeking a skilled Jira ITSM Engineer to take ownership of the technical delivery and complete the implementation.

This is a hands-on role focused on configuration, development, automation, integrations and platform optimisation. Working closely with the Solution Architect and Project Manager, you will be responsible for turning approved designs into fully operational ITSM capabilities.

Key Responsibilities

• Implement approved Jira Service Management design changes
• Configure and optimise Jira workflows
• Develop and enhance automation rules
• Configure and maintain service catalogues and request forms
• Deliver CMDB and Jira Assets improvements
• Build and support integrations with third-party platforms
• Develop and configure API-based solutions
• Troubleshoot and resolve platform configuration issues
• Execute testing, validation and remediation activities
• Support the delivery of Incident, Request, Change and Service Catalogue capabilities
• Produce and maintain technical documentation
• Collaborate closely with architects, stakeholders and project teams to ensure successful delivery

Required Experience

• Strong hands-on experience with Jira Service Management (JSM)
• Proven experience configuring Jira workflows, screens, schemes and permissions
• Experience developing Jira automations and business rules
• Practical knowledge of Jira Assets (formerly Insight) and CMDB configuration
• Experience implementing and supporting ITSM processes within Jira
• Strong experience with integrations, APIs and data synchronisation
• Ability to troubleshoot, analyse and resolve complex technical issues
• Experience testing platform changes and supporting production deployments
• Strong understanding of service management principles and ITIL-aligned processes

Desirable Experience

• Atlassian certifications
• Experience integrating Jira with Microsoft Teams
• Asset management or procurement system integration experience
• Scripting or development experience within the Atlassian ecosystem
• Experience working within enterprise-scale Jira environments

Outcomes

• Fully configured and operational Jira Service Management capabilities
• Enhanced CMDB and Asset Management functionality
• Improved workflows and automations
• Seamless platform integrations
• Optimised Incident, Request, Change and Service Catalogue processes
• Technical documentation and knowledge transfer
• Resolution of outstanding implementation activities

Ideal Background

This role would suit a Jira Developer , Jira Engineer , JSM Consultant or Atlassian Engineer with strong implementation experience and a proven track record of delivering Jira Service Management solutions in complex enterprise environments.

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on 02920 37 55 99 or email [email protected]