JIRA ITSM Solution Architect

Jira ITSM Solution Architect (Contract)

Contract: Initial 3 Months (likely longer-term extension)

Location: Remote (UK)

Engagement: Inside IR35

Start: ASAP

Pay Rate: Market Rates / DoE

IR35 Determiniation: Inside IR35 – via Umbrella

Jira ITSM Solution Architect (Contract)

Role Overview

CPS Group UK are delighted to be supporting a major organisation that has already implemented a significant portion of its Jira Service Management (JSM) platform and established a target-state architecture. We are now hiring for a Jira ITSM Solution Architect to review, validate and optimise the existing solution while supporting the completion of the programme.

This is not a greenfield architecture role. Instead, you'll act as a trusted SME, providing assurance that the current design is scalable, supportable and aligned with ITSM best practices, while identifying opportunities for improvement and guiding the delivery team through final implementation stages.

Key Responsibilities

• Review and validate the existing Jira Service Management architecture
• Assess the operating model and alignment to ITSM best practice
• Conduct architecture and process gap analysis
• Evaluate CMDB maturity, structure and data model
• Review Configuration Item (CI) relationships and governance
• Ensure asset, procurement and lifecycle data are appropriately integrated
• Validate and optimise Incident, Request, Change and Service Catalogue processes
• Review existing workflows and identify operational inefficiencies
• Assess integration requirements, APIs and third-party tooling
• Provide architectural assurance and design governance throughout delivery
• Produce remediation recommendations and prioritised improvement plans
• Support successful completion of outstanding platform activities

Required Experience

• Extensive Jira Service Management (JSM) architecture experience
• Strong expertise in Jira Assets (formerly Insight) and CMDB design
• Proven experience assessing and improving CMDB maturity
• Deep understanding of ITIL and ITSM best practices
• Experience implementing and optimising:
• Incident Management
• Service Request Fulfilment
• Change Management
• Service Catalogue Management
• Strong experience reviewing and optimising enterprise workflows
• Knowledge of API-led integrations and third-party platform integration
• Experience providing design assurance, governance and architectural oversight
• Excellent stakeholder management and consulting skills

Desirable Experience

• Microsoft Teams integration experience
• Asset management and procurement system integrations
• Experience working within complex enterprise environments
• Atlassian certifications
• ITIL certification

Outcomes

• Validation of the existing Jira ITSM solution
• Identification and mitigation of architecture and process risks
• Improved CMDB maturity and governance
• Optimised workflows and service management processes
• Clear remediation roadmap and implementation guidance
• Confidence that the platform is scalable, supportable and aligned to best practice

Ideal Background

This opportunity is best suited to a Senior Jira ITSM Solution Architect , Atlassian ITSM Specialist , or ITSM Consultant who combines strong Jira Service Management expertise with practical experience of CMDB strategy, governance and service management transformation.

For more information or immediate consideration for this opportunity, please contact Charlie Grant at CPS Group UK on 02920 37 55 99 or email [email protected]