Job Description | Tech Support Engr (API Solutions)

Company: Spec Brite Group (SBG)

Work Location: In person (Dubai / GCC client base)

1. Role Summary

Spec Brite Group (SBG) is hiring a Technical Support Engineer (API & Solutions) to support integration and technical troubleshooting for our GCC client base — hospitals, clinics, gyms, and wellness centers running our device portfolio (professional, EMR-linked, and personal-care lines). The scope of this role is integration support, endpoint verification, and technical troubleshooting — not core software development.

2. Reporting Line

• Reports to: GM / Head of Maintenance
• Coordinates directly with: Maintenance Head, Supplier’s developers, client IT/dev teams

3. Key Responsibilities

• Serve as the technical point of contact for client API, cloud data pipelines, and software integration requests.
• Lead technical discussions and integration meetings with client developers.
• Support client API integration, real-time payload delivery, and technical troubleshooting.
• Guide clients through data formats and specifications (CSV, JSON, HL7).
• Provide and explain SDK/API documentation, request structures, and integration resources.
• Install, configure, and support InBody software; resolve web-based technical issues.
• Support HL7-based integration with client medical EMR systems.
• Support InBody CSV data export/import pipelines, including PowerShell-based automation for offline/online data handling.
• Build, test, and debug cloud integrations using event-driven HTTP callbacks (webhooks) and API testing tools like Postman.
• AI integration and testing of local language models (LLMs) on local/on-premise servers for automation and troubleshooting support.

4. Required Technical Knowledge

• Web API integration (cloud-based REST architectures, payload validation, and webhooks).
• API testing, debugging, and endpoint verification using tools like Postman.
• PowerShell — CSV file integration workflows (offline and online data handling).
• Software installation & support — Software deployment, configuration, and web-based troubleshooting.
• Python and JavaScript/Java (JSON) — working proficiency.

5. Ideal Candidate Profile

• Strong client-facing communicator — comfortable leading technical meetings with external developers, not just executing support tickets.
• Prior exposure to medtech, healthcare IT, or EMR-adjacent integration work is a strong plus.

6. Additional Details

• Education: Bachelor's (Preferred)
• Willingness to Travel: 50% (Preferred)

Pay: AED5,000.00 - AED5,001.00 per month

Application Question(s):

• What is your current visa status?
• What is your notice period (in days)?
• Is your (highest) education degree/certificate attested by MOFA (UAE Embassy)?
• Please specify your nationality?
• Are you willing to accept the salary up to AED 5,000 (per month)?

Work Location: In person