Job Placement Coach

About the role

As a Job Coach you will deliver comprehensive, high quality and outcome-focused employment services to a caseload of job seekers who are clients facing experiencing health and well-being challenges, in line with Ingeus' core values. You will work in a performance-driven environment to stretch but realistic targets, with the goal of placing as many people as possible into jobs using your creativity, tenacity, and passion.

Key responsibilities

• Build appropriate and professional rapport with clients, demonstrating the benefits Ingeus' services can provide through face to face initial appointment and ongoing engagement activity
• Manage a caseload of clients with different levels of readiness for work, tailoring your approaches and managing your diary to deliver the best results
• Conduct diagnostics assessment with all referred clients to assess job readiness and the appropriate level of support required
• Provide intensive support to all clients with job searches on a one-to-one basis
• Conduct job search and job matching in partnership with the client using a variety of sources and techniques
• Assist clients in preparing resumes and cover letters to a high standard in line with identified best practices
• Coach and prepare clients for job interviews
• Support clients through 6 months of employment via regular check-ins or visits to ensure sustained employment
• Maintain relationships with key internal partners including the administrative and employer servicing teams
• Ensure all documentation relating to the client is completed and maintained in an accurate, timely and respectful manner

About you

• Minimum Diploma/Degree in Social Work or Psychology or Counselling
• Minimum of 1 year working experience supporting people with mental health conditions
• Fluent in English with proficiency in 2nd language & Chinese Dialects (Hokkien, Cantonese, Teochew, etc)
• Proficient in the use of Microsoft Office applications and the ability to pick up new systems / software
• Experience working in a customer facing/case management environment
• Evidence of setting and achieving targets across a broad range of KPIs
• Exceptional communication and collaboration skills, with the ability to adapt to a wide range of communication and learning styles
• Strong interpersonal skills – specifically around building rapport, listening, and influencing skills to build and maintain effective relationships
• Able to manage own time and the time allotted to clients effectively
• Positive attitude, willingness to learn and develop professionally