Jobs Plus Case Manager

Purpose of Job

This position requires building relationships with and motivating Lincoln Courts residents to foster and empower economic, familial, and educational self-sufficiency. The Jobs Plus Case Manager assists Jobs Plus Initiative participants in achieving their employment goals. The Jobs Plus Case Manager will deliver a broad range of counseling and referral services for low-income participants enrolled in the Jobs Plus Program.

Essential Duties and Responsibilities

The following duties are normal for this job. These are not to be construed as exclusive or all-inclusive. Other duties may be required and assigned.

Learn and adhere to Jackson Housing Authority’s Policies and Procedures, the HUD operating guidelines relating to JPI in relations to Employment-related Services, Financial Incentives and Community Support for Work. Be knowledgeable of policies and procedures pertaining to human resource management and recruitment procedures.

• 1. Conduct assessments with prospective participants to determine program eligibility, identify service needs and barriers to the achievement of self-sufficiency, develop individual training/service plans with participants and make referrals or linkages to community agencies.
• 2. Provides guidance, advocacy and referrals to community agencies to resolve and facilitate the participants’ transition to economic and family self-sufficiency (counseling in life skills areas including parenting, employment, education, financial management and accessing public assistance).
• 3. Maintains monthly face to face contact with participants to counsel participants on areas of employment, education, service needs, financial management, and other services.
• 4. Maintains contact with community agencies for the provision of services for participants.
• 5. Organizes and conducts meetings to inform interested and/or selected participants about the Jobs Plus Program.
• 6. Explain the Job Plus Earned Income Disregard (JPEID) to program participants and prospective enrollees.
• 7. Work and consult with Jobs Plus Director, Administrative Assistant, and Property Managers and to achieve marketing, enrollment, and retention goals.
• 8. Coordinate and conduct monthly workshops and programs with the focus on life skills that will help participants achieve self-sufficiency.
• 9. Assist with marketing and outreach for the Jobs Plus Initiate to increase awareness, program marketing, and program utilization.
• 10. Assists with sharing success stories internally and externally.
• 11. Assist in departmental and company events.
• 12. Attends appropriate internal and external meetings and events e.g. networking meetings, job fairs, small business expos, etc.
• 13. Maintain accurate and confidential individual files and records in a professional context.

Marginal Job Functions: Performs related duties as assigned.

Knowledge of Job

1. Knowledge of pertinent HUD regulations on the Jobs Plus program and public housing management, and comprehensive knowledge of Agency policies and procedures.

2. Knowledge of Fair Housing, Equal Opportunity, and nondiscrimination laws and regulations.

3. Knowledge of accepted consultation and interviewing techniques.

4. Knowledge of community agencies, resources, and other supportive services that can be utilized to aid program participants.

5. Ability to multi-task.

6. Ability to solve complex problems and implement multi-step procedures to complete tasks and goals.

7. Ability to understand and follow moderately complex written and oral instructions, communicate and relate to persons of diverse backgrounds and abilities.

8. Ability to prepare clear, concise reports and make appropriate recommendations within scope of responsibility.

9. Ability to use basic office equipment such as telephone, fax, copier, and computer.

10. Ability to communicate clearly, concisely, verbally and in writing.

11. Ability to establish and maintain effective and courteous working relationships with other employees, residents, and community agencies and other entities that provide services and secure the cooperation of others.

12. Skilled in communicating on the level of the listener, recognizing when information has been misunderstood, and determining how to remedy the misunderstanding as needed to explain policies and procedures and to provide and exchange information to persons with varying levels of education, cultural backgrounds, and ages.

Minimum Training and Experience Required to Perform Essential Job Functions

Bachelor’s degree in social work, psychology, human services, or other applicable field, and at least two (2) years of closely related work experience in case management/social work. Must possess a valid Tennessee Driver’s License.

Job Type: Full-time

Pay: $20.19 per hour

Benefits:

• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Work Location: In person