Jordan Spa Manager

Overview:

Sunday River Resort is seeking a Spa Manager to lead the Jordan Spa team and oversee the day-to-day operations of our luxury spa facility. The successful candidate will be responsible for managing a team of spa professionals, ensuring the delivery of exceptional customer service, and maintaining the overall profitability of the Jordan Spa. The Spa Manager will strive to continually improve guest and employee satisfaction and maximize the financial performance of the spa, elevating the Jordan Spa’s reputation for excellence within the spa and hospitality industry.

This is a benefit-eligible FLEX (extended seasonal) position that typically works 9–11 months each year, averaging more than 30 hours per week. It's an excellent opportunity for someone looking for meaningful Spa Management experience with a predictable seasonal break while remaining part of the Sunday River team.

Responsibilities:

• Ensure smooth and consistent daily operations of the spa, ensuring all spa policies and procedures are followed and maintained to the highest standards.

• Manage the financial performance of the spa, including budgeting, forecasting, and expense management

• Manage on-going profitability by monitoring daily business reports of NPS, revenue and labor, controlled expenses and ensuring guest satisfaction targets are met.

• Ensure full compliance to spa operating controls, SOP’s, Boyne Standards Audits, policies, procedures and service standards.

• Maintain an up-to-date knowledge of industry trends and developments, and implement changes to the spa's services and offerings accordingly

• Oversee recruitment, training & development of all spa team members. Manage HR related requirements pertaining to forms, payroll, communication, time off requests and schedules.

• Coordinate with the greater lodging team to ensure excellent guest service and a great team member experience is provided.

• Ensure staffing is maintained at an appropriate level to match business demand.

• Lead by example and be a mentor for all spa team members.

• Develop and maintain strong relationships with clients, responding to their needs and concerns in a timely and professional manner

• Exhibit a professional attitude, diplomacy and an ability to handle difficult situations.

• Provide leadership and motivation to spa staff by holding regular meetings to ensure a positive work environment, goals, objectives, policies and pertinent information is communicated to achieve and maintain high employee morale.

• Update and manage spa management software.

Qualifications:

• Minimum of 2-3 years leadership experience in hospitality environment.

• Strong leadership and team management skills

• Excellent communication and interpersonal skills

• Ability to work flexible hours, including evenings, weekends and holidays

• Proficiency in Microsoft Office. Experience with Book4Time preferred, but not required

Compensation & Benefits

• Competitive wages based on experience and qualifications, with a range of $18-$24 per hour

• Benefits package including health insurance, 401(k) plan, PTO and Season Passes for self and dependents

• Team Member Perks include ski passes for self and dependents, resort discounts and access to other Boyne Resorts amenities.