Jr. Analyst, Customer Order Execution

Jr. Analyst, Customer Order Execution – US & Canada

LOCATION: Tulsa SSC

REPORTS TO: Supervisor, Customer Order Execution

Job Grade: D

This role is essential in supporting the Customer Order Execution team with the focus of supporting timely and accurate Customer order processing to drive improved Customer Experience while mitigating invoicing risks. The Jr. Analyst will also participate in special projects, support team development, and serve as a point of contact to troubleshoot and quickly resolve Customer issues.

Core Responsibilities:

Support Tulsa SSC Customer Order Execution Team: Support the end-to-end delivery of Order to Invoice Operations services supporting the US and Canada region to ensure efficient operations and timely and accurate order processing.

• Support Order to Invoice Operations team in day-to-day operations
• Expand and improve Order management and billing automation activities
• Manage all aspects of assigned activities and deadlines
• Support internal customer inquiries escalated as needed with a sense of urgency
• Support and help enhance Team, especially in the areas of technology capabilities and skills
• Provide training to new employees and system users on Policies, SoPs, and Controls
• Maintain high level of Customer Service
• Strong ability to set clear goals and support a high performing team

Enable Order to Invoice Operations Strategy: Collaborate with the Supervisor, Customer Order Execution and Associate Manager, Customer Contract Order Enablement and Portals Billing to enhance Order to Invoice Operations strategies aligned with the business needs, Customer experience, and the work and workforce at Ingredion.

• Collaborate with Key Business Partners and report on monthly performance
• Identify issues and process improvements for Steering committee review
• Continually implement enhancements to further improve and streamline processes, including proper testing and communication to Leadership
• Suggest adjustments to improve data quality and processing efficiency, including enhancements to the import and export of data between various applications

Monitor SLAs and Reporting: Ensure adherence to Service Level Agreements, produce and review reports on Order processing, and identify and track any system or process performance issues. Escalate issues as necessary for timely resolution.

• Ensure that all risk mitigating controls are completed and addressed weekly
• Conduct all daily, weekly, and monthly activities to drive compliance to policies
• Support audits and work with Team on remediations as required
• Enforce and maintain SOX compliance for policies and procedures
• Assist with month-end and year-end close activities as needed

Qualified candidates will have:

• Customer Order Management Expertise: Exhibit knowledge of the policies, procedures, and controls of Customer Order Management, including a minimum of one (1) year of Order to Invoice value chain experience. Demonstrated technical skills with a high level of operational excellence.
• Education: Bachelor's degree in business-related field, preferred
• Business Acumen: Exhibit understanding of business and financial concepts.
• Design Thinking Skills: Solid systems knowledge and passion for advancing technology integration to automate processes with proven technology expertise within the Order to Invoice value chain.
• Analytical Skills: Ability to analyze complex problems, research complex issues, draw appropriate conclusions, and develop and implement solutions.
• Influencing Skills: Exhibit influencing skills and collaborate effectively across multiple levels of the enterprise to produce positive business outcomes with Customers and internal Business Partners.
• Adaptability and Flexibility: Adapt and remain flexible in dealing with evolving business needs. Effectively manage ambiguity.
• Prioritization and Time Management: Ability to prioritize and manage competing requests and priorities.
• Teamwork: Proven skill in promoting harmonious working relationships in a team environment to achieve departmental goals.
• Talent Culture: Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally. Continuous improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines.
• Results Focus: Highly organized with a high degree of attention to detail. Push to drive personal and organizational results, make timely decisions, and benefit Ingredion globally.
• Shared Services Environment: Prefer prior experience in a Global Shared Services environment.
• Computer Proficiency: Strong computer skills including SAP, Salesforce, Microsoft Word, Excel (advanced), PowerPoint, and experience with new technologies to drive automation.
• Communications: Excellent communication, customer service and organizational skills. Exhibit a positive attitude and willingness to interact with Customers and Executive level Business Partners. Presentation skills necessary to effectively communicate, update, persuade and facilitate discussions with all levels of Management.

Relocation Available? No