Jr. Application Support

About the role

The Junior Application Support Specialist assists in troubleshooting and resolving technical issues related to applications and software, supports end-users, documents processes, and collaborates with senior team members to provide essential technical support and enhance software functionality.

Key responsibilities

• Support the Application Support team in maintaining 24/7 operations by monitoring and maintaining all live services, platforms, and gateways
• Initiate functional testing for critical services as part of ongoing monitoring efforts
• Ensure that service incidents are promptly acknowledged, resolved, or escalated in adherence to Service Level Agreements (SLAs), and diligently follow up until resolution
• Acknowledge and address all business and customer requests and concerns in a timely manner
• Prepare and generate reports and statistics for live services upon request while ensuring the accuracy and functionality of daily reporting mechanisms, including email, web tools, SMS, and other communication channels

About you

• College graduate in Information Technology preferred or an equivalent of education plus experience in Computer Engineering, Computer Programming, Computer Software Engineering, or Computer Software Technology
• Experience in the Telco industry is a plus
• Knowledgeable in Unix/Linux shell scripting and basic PHP programming
• Knowledge of MySQL/Postgres/Mongo queries
• Must be familiar with network and system security
• Ability to troubleshoot system and network problems in Linux/Unix
• Ability to work cooperatively with key team members, clients, and vendors
• Ability to work in a fast-paced environment with tight timelines