Jr. Application Support Engineer

Overview:

Would you like to help enrich the lives of learners around the world?

RM India (RM Education Solutions India Private Limited) is the India Delivery Center for UK based RM Plc. A leading supplier of technology and resources to the education sector, RM India helps deliver great education products and services that help teachers to teach and learners to learn. Our mission is to achieve growth by improving life chances of people. At RM India, we are driven by the potential of our business to touch lives and shape the future.

At RM, we’ve been pioneers of education technology since 1973. We provide technology and resources to the education sector, supporting over 20 million students and improving educational outcomes worldwide.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, governments, and professional organisations globally to make learning more accessible, more engaging, and more impactful.

RM operates through three divisions: Assessment (digital assessment and marking solutions), Technology (managed services, hardware, and software for schools), and TTS (educational resources).

Visit us here to find out more: www.rmindia.co.in

We encourage early applications as the vacancy may close once the position has been filled or final interviews have been arranged.

Responsibilities:

Application Support (Must have)

Extensive knowledge in troubleshooting web applications hosted in IIS or Apache. Should be able to replicate the issues raised by customers with available information. Deep dive into the issue to find RCA in given SLAs. Troubleshot both functional issues as well as performance issues in the applications. Proactively analyze the events logs and prevent any potential issues from happening.

Database - MS SQL / Postgre SQL(Must have)

Expert knowledge in writing complex sql queries in ms sql server or postgresql. Should be able to troubleshoot complex stored procedures, functions etc. Troubleshoot performance issues in DB server. etc. Create custom sql queries to work around issues, bulk update data, purge data etc.

Monitoring – Azure Monitor, Cloud watch, Grafana, Ops genie (Must have)

Should be acknowledging alerts triggered from various monitoring solutions and resolve them. Knowledge in creating or optimizing alerts is good to have. Also analyze logs from Azure Application Insights or tools like sumologic.

Ticketing tools – ServiceNow / Jira (Must have)

Experience in ticket management. Create, update and triage tickets. Maintain ticket SLAs.

Cloud – Azure / AWS (Desired)

Hands on experience is maintaining/troubleshooting azure/aws services. Windows/Linux VM basic level administration such as upscale/downscale, start/stop, ssh, troubleshoot logs, check disk spaces etc. Basic administration of Azure SQL or Postgres RDS clusters, performance monitoring, troubleshooting. Maintaining secrets. Storage account/S3 management activities. Basics of IAM administration. Troubleshoot issues of applications hosted in AKS/ECS clusters. Service bus queue troubleshooting.

Scripting – Power shell / Shell (Good to have)

Knowledge in writing scripts to automate tasks, setup workarounds.

Experience:

Experience: 1-2 yrs

Mandatory skillset: - Azure Cloud, MS SQL,Postgres, Application Support and Infrastructure Maintenance ,Monitoring and Ticketing tools