Jr Customer Service Executive - Customer Service Operations

About The Company Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations
• Monitor the WAN infrastructure and responsible for maximum uptime and availability.
• Co-ordinate with ISP as well customer to troubleshoot and resolve the issue.

Minimum Qualifications & Experience

• Graduate with 0-4 years of experience

Other Knowledge & Skills

• NIL
• CCNA will be advantage

Key Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.