Jr Customer Service Executive- Network Operations & Support

We are looking for a highly motivated and detail-oriented Jr Customer Service Executive to join our team in the Network Operations & Support department, responsible for platform planning and network design. The ideal candidate will have 2-4 years of experience.

Roles and Responsibility

• Maintain daily activities and routines to ensure smooth operations.
• Ensure SLAs are achieved and proactively work to maintain them.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Develop and implement process improvements to enhance customer satisfaction.
• Provide excellent customer service through various communication channels.
• Analyze customer feedback and suggest changes to improve overall customer experience.

Job Requirements

• Strong understanding of network operations and support principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and troubleshooting skills.
• Experience with platform planning and network design tools and technologies.
• Familiarity with industry-standard protocols and procedures.
• Company name: Tata Communications Ltd.
• Industry: IT Services & Consulting.