Jr. Desktop Support Engineer

Key Functions:

• Primarily responsible for the deployment, installation, and configuration of PC, laptops, and printers.
• Diligently attends to assigned tickets and provides support within the specified SLAs.
• Regularly updates on the status of the assigned incident or service request and updates the service desk on incidents and service requests encountered beyond the assigned incident or service request.
• Responsible for performing regular maintenance of a PC desktop/laptop and like (such as but not limited to defragmentation, patches, and virus updates).
• Performs formatting/cloning of PCs, desktops, and laptops as needed.
• Troubleshoots hardware problems, replaces defective parts, and escalates to the authorized person
• Responsible for assisting end-users on standard applications and specialized software and network connection configuration, testing, and basic troubleshooting.
• Escalates problems that require immediate attention of the service desk, team leader, or appropriate authorities and performs any relevant tasks that may be assigned from time to time.

Qualifications

• At least 1 year of working experience as support/staff or first- or second-level technical support engineer
• Bachelor's / College Degree
• Computer/Telecommunication, Computer Science/Information Technology, Business Studies,/Administration/Management

Competencies (Knowledge, Skill, Ability, etc.)

• IT Hardware, IT Network/Sys/DB Admin, and IT Software with strong knowledge in operating systems.
• Committed to achieving objectives despite obstacles, sustaining program momentum, and effectively using a range of leadership and influencing styles.
• Must have both good communication and technical skills.
• Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.
• Able to handle and pacify irate customers.
• Fast learner and can easily adapt and build rapport with customers/users.
• Good customer service skills.
• Knowledgeable in PC Troubleshooting

Benefits:

• Company Christmas gift
• Health insurance

Application Question(s):

• Kindly provide your Viber account for smoother communication

Work Location: In person