Systemantech

Key Functions:
<ul>
<li>Primarily responsible for the deployment, installation, and configuration of PC, laptops, and printers.</li>
<li>Diligently attends to assigned tickets and provides support within the specified SLAs.</li>
<li>Regularly updates on the status of the assigned incident or service request and updates the service desk on incidents and service requests encountered beyond the assigned incident or service request.</li>
<li>Responsible for performing regular maintenance of a PC desktop/laptop and like (such as but not limited to defragmentation, patches, and virus updates).</li>
<li>Performs formatting/cloning of PCs, desktops, and laptops as needed.</li>
<li>Troubleshoots hardware problems, replaces defective parts, and escalates to the authorized person</li>
<li>Responsible for assisting end-users on standard applications and specialized software and network connection configuration, testing, and basic troubleshooting.</li>
<li>Escalates problems that require immediate attention of the service desk, team leader, or appropriate authorities and performs any relevant tasks that may be assigned from time to time.</li>
</ul>
Qualifications
<ul>
<li>At least 1 year of working experience as support/staff or first- or second-level technical support engineer</li>
<li>Bachelor's / College Degree</li>
<li>Computer/Telecommunication, Computer Science/Information Technology, Business Studies,/Administration/Management</li>
</ul>
Competencies (Knowledge, Skill, Ability, etc.)
<ul>
<li>IT Hardware, IT Network/Sys/DB Admin, and IT Software with strong knowledge in operating systems.</li>
<li>Committed to achieving objectives despite obstacles, sustaining program momentum, and effectively using a range of leadership and influencing styles.</li>
<li>Must have both good communication and technical skills.</li>
<li>Customer-oriented and knows how to handle and provide support and resolution via phone to received and logged requests.</li>
<li>Able to handle and pacify irate customers.</li>
<li>Fast learner and can easily adapt and build rapport with customers/users.</li>
<li>Good customer service skills.</li>
<li>Knowledgeable in PC Troubleshooting</li>
</ul>
Pay: Php17,000.00 per month
Benefits:
<ul>
<li>Company Christmas gift</li>
<li>Health insurance</li>
</ul>
Application Question(s):
<ul>
<li>Kindly provide your Viber number</li>
<li>Are you willing to accept an 17k gross salary?</li>
</ul>
Work Location: In person

Jr. Desktop Support Engineer - Open for Fresh Graduates

Jr. Desktop Support Engineer - Open for Fresh Graduates

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