Jr. ICT Support Services Engineer

Petrolink is a global company that specializes in user-driven technology for the Oil and Gas Industry. We are currently looking for a new ICT Support Services Engineer (Junior level) to join our team.

The person in this position will need to to provide technical support for business applications, systems, and end-user devices. The role involves troubleshooting hardware, software, and Microsoft 365 issues, supporting users, maintaining ICT assets, and assisting with routine maintenance activities.

The successful candidate will help ensure the availability, reliability, and security of ICT services by following established processes, best practices, and organizational standards.

Duties & Responsibilities:

• Support the security of business applications by following defined processes and best practices.
• Install, configure, and troubleshoot Microsoft 365 applications, including Exchange, Teams, and SharePoint.
• Perform preventive maintenance activities on end-user systems.
• Manage and resolve support tickets within an SLA-driven service desk environment.
• Monitor incoming requests, work on assigned tickets, and escalate issues when required.
• Provide end-user support as the primary point of contact for ICT-related issues.
• Configure, deploy, and support Windows workstations and end-user devices.
• Troubleshoot and resolve hardware, software, and basic network issues.
• Manage Active Directory user accounts, groups, and permissions.
• Maintain ICT asset inventory and support asset life-cycle management.
• Manage and support endpoint protection and antivirus solutions.

Skills & Qualifications:

• Diploma or Bachelor's degree in Information Technology, Computer Science, or a related field.

• Minimum of 2 years of experience in IT support, help desk, or service desk roles.

• Proficiency in Windows client operating systems, Microsoft 365, Active Directory and user management, hardware and software troubleshooting, basic networking troubleshooting, and endpoint protection/antivirus tools.

• Strong communication and interpersonal skills, problem-solving and analytical thinking, Willingness to learn and adapt, ability to work effectively in a team environment, and good time management skills.

• Basic IT certifications such as ITIL, CompTIA A+, Microsoft certifications, or CCNA are preferred but not mandatory.

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