Jr Team Member- Network Operations & Support - Platform Planning

Candidate should have 0 to 1 year of experience in Telecom/ISP domain

• Basic understanding of telecom standards & protocols

• Knowledge on Microsoft Office applications

• Coordination skills and taking the right approach logically

• Responsible for Delivery of services for international customers

• OLO - Delivery Management

• Supplier co-ordination for service delivery

• Ensures that all installation functions are performed in a timely fashion to meet agreed SLAs.

• Perform escalation management, wherever necessary and in case project is in jeopardy.

• Customer communications and KCIs (Keep Customer Informed)

• Ensure customer-end service readiness

• End to end order management for smooth delivery

• Co-ordinating with suppliers and securing field resources for priority orders and follow escalation matrix

• Strong Verbal and written communications skills

  Other requirements

• A good team player & good Customer experience /satisfaction.

• Ownership & responsiveness towards the assigned work

• Collaboration with team and other stakeholders