Jr. Technicial Support

About the Company

Join our growing team at AWM! Adroit Worldwide Media, Inc. is an AI technology company offering innovative, frictionless shopping solutions. Our technologies leverage artificial intelligence (AI), computer vision, machine learning, and deep learning to transform the retail industry and beyond.

AWM's ecosystem of solutions provides end-to-end business automation, helping businesses improve operational efficiency, increase sales, reduce waste, and enhance the overall shopping experience.

Our technology has been recognized by Gartner and Octane for its impact on the retail and technology industries. AWM has also been featured in Adweek, The Wall Street Journal, CNBC, Fox Business, and other leading media outlets.

To learn more about AWM and our solutions, visit www.awm.tech

About the Position

The Junior Technical Support position plays an important role in supporting our technology and day-to-day operations. The primary responsibilities include reviewing transactions, annotating data, responding to customer inquiries, and troubleshooting technical issues.

Additional duties may include assisting with technical support requests, preparing for new store deployments, and helping develop prototype or production hardware and software solutions.

Success in this role requires patience, accuracy, attention to detail, and a willingness to learn. While efficiency improves with experience, accuracy and quality are our top priorities. Our experienced team will provide training on our proprietary software and internal processes.

Key Responsibilities

• Perform data annotation and review transactions for accuracy.
• Respond to client inquiries and concerns through phone, email, and other communication channels.
• Respond to shopper inquiries and provide timely, effective support.
• Investigate and resolve shopper disputes.
• Troubleshoot issues affecting frictionless store operations.
• Diagnose and troubleshoot hardware issues involving fascia, toppers, shelves, and related equipment.
• Troubleshoot software applications and assist with resolving technical issues.

Additional Responsibilities

• Assist with configuring and preparing technical setups for new store deployments.
• Configure and maintain client portals according to client requirements.
• Document customer interactions, reported issues, and resolutions in the ticketing system.
• Assist with IT projects and other initiatives as assigned.
• Help create, update, and maintain technical support documentation.
• Assist in training new employees on technical processes, tools, and systems.

Mandatory Qualifications

• Positive attitude and willingness to learn.
• Curiosity and an inquisitive mindset.
• Collaborative spirit and ability to work effectively as part of a team.
• Strong written and verbal communication skills in English.
• Excellent attention to detail and commitment to accuracy.
• Patience and the ability to follow established procedures.
• Flexibility and openness to taking on new responsibilities as business needs evolve.

Benefits and PerksAt AWM, we value initiative, strong work ethic, and professional development. Employees who demonstrate their skills and commitment have opportunities for career growth, including advancement from within the company.Benefits include:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off (PTO)
• Vision insurance

Schedule

• Shift: Morning
• Days: Monday–Friday
• Hours: 6:00 AM–2:30 PM
• Expected Hours: Approximately 40 hours per week
• Pay: $18.00–$20.00 per hour, based on experience.

Application Requirements

Background Check:
Are you willing and able to pass a background check conducted in accordance with applicable law?

Ability to Commute:
Aliso Viejo, CA 92656 (Required)

Ability to Relocate:
Candidates who require relocation must be able to relocate to Aliso Viejo, CA 92656 before starting work.Job Type: Full-Time

Job Type: Full-time

Pay: $18.00 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person