Jr//Senior Support Engineer

• Provide technical support to international clients via phone, email, and chat.
• Handle inbound and outbound calls efficiently, identify customer needs, troubleshoot issues, and deliver effective solutions.
• Communicate effectively with customers, providing timely updates, managing expectations, and coordinating planned changes or outages.
• Diagnose and resolve hardware, software, and peripheral issues across computers, operating systems, and business applications.
• Perform routine system maintenance, including patching, updates, and performance optimization to ensure security and stability.
• Manage user accounts (creation, modification, deactivation) and enforce security best practices, including antivirus management and threat monitoring.
• Monitor backups, network activity, and security alerts; respond to incidents and escalate when required.
• Troubleshoot wired and wireless network issues, including routers, switches, firewalls, and connectivity problems.
• Implement and support remote access solutions such as VPN and Remote Desktop/Terminal Services.
• Administer Microsoft 365 and Google Workspace environments, including user management, licensing, and security policies.
• Manage core IT infrastructure services, including Active Directory, DHCP, DNS, and virtual machines.
• Monitor system performance and logs to ensure high availability of servers, networks, and critical IT services.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions in ticketing systems and knowledge bases.
• Escalate complex issues to senior engineers or system administrators and collaborate with cross-functional IT teams.

Job Requirements

• Preferred degrees are Bachelor of Science (BSc) in Computer Science & Engineering.
• Preferred certifications are Microsoft Certified: Endpoint Administrator Associate..
• Preferred Industry Type are IT Services & Consulting.
• Experience must be within 1-2 years.

Skills & Area of Expertise

• Microsoft Active Directory and Azure Active Directory
• Microsoft 365
• Microsoft Exchange Server
• Microsoft Sharepoint
• Microsoft Windows Serve

Additional Requirements

• Fluent spoken and written English is mandatory, as the selected candidate will be required to communicate with overseas clients.
• Candidates with an English-medium educational background will be given preference.
• Candidates who are not confident in their English communication skills are encouraged not to apply.

Compensation and Benefits

• Salary review: Yearly
• Festival bonus: 2 bonus
• Lunch benefit: Full subsidize
• Provident Fund
• Comprehensive Health Insurance
• Fully Subsidized Lunch and Dinner Facilities
• Holiday Incentive
• Annual Increment Based on Performance and Company Policy.

Salary: 30K-45K