Jr//Senior Support Engineer

Company Name: Cobait Bangladesh Limited

Location: Dhaka

Job Type: Full-Time

Workplace Type: On-Site

Job ID: IJOB202669315

• Provide technical support to international clients via phone, email, and chat.
• Handle inbound and outbound calls efficiently, identify customer needs, troubleshoot issues, and deliver effective solutions.
• Communicate effectively with customers, providing timely updates, managing expectations, and coordinating planned changes or outages.
• Diagnose and resolve hardware, software, and peripheral issues across computers, operating systems, and business applications.
• Perform routine system maintenance, including patching, updates, and performance optimization to ensure security and stability.
• Manage user accounts (creation, modification, deactivation) and enforce security best practices, including antivirus management and threat monitoring.
• Monitor backups, network activity, and security alerts; respond to incidents and escalate when required.
• Troubleshoot wired and wireless network issues, including routers, switches, firewalls, and connectivity problems.
• Implement and support remote access solutions such as VPN and Remote Desktop/Terminal Services.
• Administer Microsoft 365 and Google Workspace environments, including user management, licensing, and security policies.
• Manage core IT infrastructure services, including Active Directory, DHCP, DNS, and virtual machines.
• Monitor system performance and logs to ensure high availability of servers, networks, and critical IT services.
• Maintain accurate documentation of incidents, troubleshooting steps, and resolutions in ticketing systems and knowledge bases.
• Escalate complex issues to senior engineers or system administrators and collaborate with cross-functional IT teams.

Requirements

• Experience: 1 to 2 years
• Education: Bachelor of Science (BSc) in Computer Science & Engineering
• Skills: Microsoft Active Directory and Azure Active Directory, Microsoft 365, Microsoft Exchange Server, Microsoft Sharepoint, Microsoft Windows Serve

Last Date of Application: 15 October 2026