เจ้าหน้าที่ธุรการและบริการหลังการขาย - JSSR Group

About the role

This role involves managing customer claims services, coordinating with relevant departments, and providing customer support across multiple operational areas including returns, refunds, and delivery tracking.

Key responsibilities

• Manage customer claims services, track and coordinate with all relevant departments throughout the process
• Create purchase orders, sales returns, and process goods transfers in the system
• Handle customer chat inquiries and provide service support for tracking various processes such as claims, refund requests, and product delivery
• Prepare daily work summary reports
• Perform other assigned tasks

About you

• Good level computer skills
• Ability to coordinate with customers and various relevant departments such as operations, transport, platform logistics, accounting, warehouse, and procurement
• Ability to prioritise work tasks
• Problem-solving capability
• Responsible and punctual
• At least 1 year of work experience in administration or customer service