Junior 3PL Account Manager

Key Accountability Areas

3PL Management

• Monitor 3PL compliance to ensure alignment with company standards and regulations.
• Establish and maintain a structured feedback loop with 3PL partners to regularly evaluate their satisfaction and operational challenges.
• Respond to and resolve 3PL issues within the agreed Service Level Agreement (SLA) timelines.
• Own 3PL communication channels to collect data that supports the logistics team in their workstreams.
• Operationally support 3PL companies in overcoming challenges and obstacles efficiently.
• Facilitate the onboarding process, and ensure all onboarding requirements are met.
• Support full-time riders and resolve challenges by managing CRC escalations effectively.
• Align with other stakeholders to ensure the delivery of services to our 3PL partners.
• Ensure sufficient availability of supply in cities and proactively acquire new 3PLs.

Fleet and Rider Performance

• Track and analyze the performance of active riders through detailed reporting dashboards.
• Ensure all riders comply with HS standards and guidelines.
• Provide actionable insights to senior management for decision-making based on fleet and 3PL data analysis.

Governance and Resilience

• Collaborate with internal teams to ensure seamless integration of 3PL operations into HungerStation's logistics network.
• Create and maintain detailed documentation for 3PL onboarding processes, operational guidelines, and performance standards.
• Conduct regular market research to benchmark against industry standards and implement best practices in 3PL management.
• Maintain accurate records of rider and 3PL company activities to ensure transparency and accountability.

QUALIFICATIONS/REQUIREMENTS

Knowledge and Experience

• 0 – 3 years of relevant experience.
• Basic knowledge of logistics.
• Problem-solving skills.
• Excellent communication skills.

Education and Certifications

• Diploma.
• A bachelor’s degree is preferred.