Junior Account Executive

Position: Junior Account Executive

Company: ATPI – Armored Transport Plus Inc.
Location: Pasig City
Employment Type: Full-Time
Department: Sales / Account Management
Reports To: Account Manager / Sales Manager

POSITION SUMMARY

The Junior Account Executive is responsible for assisting in managing client accounts, maintaining strong business relationships, and supporting the delivery of services to clients. The position serves as a key point of coordination between clients and internal departments to ensure that client requirements, concerns, and requests are handled efficiently and professionally.

The Junior Account Executive will also assist in developing new business opportunities, preparing account-related documents, monitoring client requirements, and supporting the Account Manager in achieving departmental and company objectives.

KEY RESPONSIBILITIES

• Assist in managing and maintaining assigned client accounts.
• Build and maintain positive and professional relationships with existing clients.
• Communicate with clients regarding their service requirements, requests, inquiries, and concerns.
• Act as a point of coordination between clients and internal departments.
• Coordinate with Operations, Customer Service, Finance, and other departments to ensure timely fulfillment of client requirements.
• Assist in preparing quotations, proposals, presentations, contracts, and other account-related documents.
• Monitor client requests and ensure proper follow-up until completion.
• Assist in handling and resolving client concerns by coordinating with the appropriate departments.
• Conduct regular follow-ups with clients to maintain good business relationships and ensure customer satisfaction.
• Assist in identifying potential clients and new business opportunities.
• Support sales and business development activities, including client presentations and meetings.
• Assist the Account Manager in preparing sales and account reports.
• Maintain accurate and updated client records, account information, and documentation.
• Monitor account activities, service requirements, and other client-related deliverables.
• Provide timely updates to management regarding client concerns, account status, and business opportunities.
• Assist in monitoring client satisfaction and recommend possible improvements in service delivery.
• Participate in meetings, presentations, and other business-related activities as required.
• Ensure compliance with company policies, procedures, and established account management practices.
• Perform other related duties and responsibilities that may be assigned by the management.

QUALIFICATIONS

• Bachelor’s degree in Business Administration, Marketing, Management, Communications, or a related field.
• Fresh graduates are welcome to apply.
• Previous experience in Sales, Account Management, Customer Service, Business Development, or a related field is an advantage.
• Excellent verbal and written communication skills.
• Strong interpersonal and client relationship management skills.
• Customer-oriented and professional in dealing with clients.
• Good organizational and time-management skills.
• Ability to handle multiple accounts, tasks, and deadlines.
• Proficient in Microsoft Office applications, particularly Word, Excel, and PowerPoint.
• Willing to work on-site in Pasig City.
• Willing to travel for client meetings and other business-related activities when necessary.
• Must be proactive, detail-oriented, organized, and willing to learn.

PREFERRED SKILLS

• Strong customer service and relationship-building skills
• Good presentation and negotiation skills
• Effective communication and follow-up skills
• Basic understanding of sales and account management
• Strong coordination and problem-solving abilities
• Ability to work independently and with different departments
• Professional attitude and good business etiquette
• Ability to maintain confidentiality of client and company information

KEY PERFORMANCE INDICATORS

Performance will be evaluated based on:

• Client satisfaction and relationship management
• Timely response to client inquiries and requests
• Effective coordination and follow-up
• Accuracy and completeness of account documentation
• Support in achieving sales and business development objectives
• Timely submission of reports and account updates
• Resolution and proper escalation of client concerns
• Compliance with company policies and procedures
• Overall quality of account management and client support

WORKING RELATIONSHIPS

The Junior Account Executive will regularly coordinate with:

• Clients and business partners
• Account Manager / Sales Manager
• Operations Department
• Customer Service Department
• Finance / Accounting Department
• Other internal departments and management