Junior Account Manager (Gusto Pro Core)

• We are currently seeking a Junior Account Manager who will play a crucial role in assisting Channel Partners, such as Accounting Firms and their Small Business Clients, in selecting Gusto as their preferred platform
• We are looking for someone who has experience in or wants to break into the tech sales world and learn the ins and outs of account management within the channel space
• In this role, you will consult with and support current Channel Partners through phone and email communications
• You will also work with Channel Partners that are brand new to Gusto
• Your responsibilities will include educating Partners about Gusto Pro (our platform for Accountants & Bookkeepers), matching our people platform offerings to the specific needs of their clients, and providing advisory sales guidance
• Additionally, you will assist them in navigating the onboarding process, showcasing your expertise in customer success
• Manage a high volume and velocity of emails and calls, mainly outbound, with Channel Partners and their Clients’ Customers at various stages of the customer journey including discovery, qualification, sales, decision/commitment, and onboarding. Approximately 75% of your talk time will be focused on sales-related activities and you will be required to make at least 70 calls per day
• Maintain a clean and consistent record of notes in Salesforce for all Leads & Accounts you work on
• Leverage phone and email cadences, develop effective talk tracks, and employ other strategies to be a trusted advisor to Channel Partners and their Clients, assisting them in selecting Gusto as their preferred payroll and benefits platform for clients
• Educate Channel Partners about our partnership program, certification process, and guide them to manage their Clients with GustoPro
• Lead frequent discussions with partners to ensure they are leveraging the GustoPro platform to achieve successful business outcomes for their clients and their firm
• Drive awareness and usage of new or updated GustoPro features and integrations to partners,, showcasing how these advancements can benefit their clients
• Provide support to Clients through their implementation and account setup. This will comprise approximately 25% of your daily conversations
• Exhibit Customer empathy and demonstrate a strong understanding of our product offerings to effectively address Customer needs and concerns
• Exercise and refine your skills in advisory selling, presenting solutions to Channel Partners and their Small Business Clients
• Participate in community and career development opportunities at Gusto, as we value growth and continuous learning within our organization

Benefits

• Gender-affirming care and support
• Family care and support, including family planning and fertility benefits
• A variety of mental health resources
• Medical, dental, and vision insurance for employees and dependents
• Free meals and refreshments at the office (conversation and community is an added bonus!)
• Paid vacation, sick time, bereavement, and holidays, paid leaves, sabbatical, and more- 2+ years experience in a sales role. Experience managing existing customer accounts is a plus
• Previous experience with making high volume outbound dials and/or prospecting leads
• Track record of consistently meeting or exceeding targets and a desire to enhance your craft
• Previous Salesforce experience
• An ideal candidate will have at least 2 years of experience in Inside or Outside Sales, Insurance Sales, Retention, and/or Customer Success