Junior Account Manager / Management Trainee

About the Role:

The Junior Account Manager / Management Trainee plays a vital role in supporting the day-to-day operations and health of our client partnerships. Operating within our unique co-managed workforce model, you will serve as a bridge between our US-based clients and their dedicated Philippine teams.

Rather than working in a rigid, traditional BPO environment, you will learn to navigate true collaborative partnerships—assisting clients with talent monitoring, local HR and operational support, performance tracking, and employee engagement. This is an entry-level career track designed for high-potential individuals looking to build a strong foundation in account management, operations, and client success through direct mentorship and hands-on experience.

Key Responsibilities

Client Support & Relationship Building

• Act as a primary operational contact for assigned clients, building trust through reliable day-to-day communication and responsiveness.
• Assist in monitoring account performance, tracking key client metrics, and reviewing daily team output across client systems.
• Participate in regular client check-ins to ensure customer satisfaction and identify areas where local management support is needed.
• Support senior management in identifying opportunities to expand existing client teams.

Local Management & Talent Retention

• Provide on-the-ground support to client-assigned team members, including monitoring attendance, punctuality, and daily shift readiness.
• Conduct regular wellness check-ins, offer basic coaching, and help address communication or cultural gaps between clients and their teams.
• Assist in managing local HR processes under senior guidance—including performance improvement plans (PIPs) and policy compliance following Philippine labor standards.
• Contribue directly to company-wide retention initiatives to keep annual employee attrition low and foster a positive workplace culture.

Recruitment & Operational Excellence

• Collaborate with our internal recruitment team to help source, screen, and present high-caliber candidates tailored to each client’s culture and technical needs.
• Assist in onboarding new team members into both the company environment and the client’s workflows.
• Support the Business Unit Manager with ad-hoc projects, operational tracking, and process improvement initiatives.
• Embody our core company values, acting as an advocate for company culture and employee engagement across your assigned accounts.

Requirements & Qualifications

Mindset & Core Attributes (Most Important)

• Attitude & Drive: Attitude, adaptability, and core potential are more important than years of experience. We provide training and structured mentorship to help the right candidate succeed.
• Problem-Solving & Initiative: Strong common sense, goal orientation, and a proactive approach to handling everyday operational challenges.
• Communication: Exceptional verbal and written English communication skills suitable for direct, professional interactions with US-based business owners and leaders.

Technical & Professional Qualifications

• Bachelor’s degree in Business, Communications, Psychology, Hospitality, or any related field (Fresh graduates with strong leadership or co-curricular experience are highly encouraged to apply).
• Up to 1–2 years of experience in customer service, client relations, administrative support, or BPO operations is a plus, but not required.
• Comfortable working with modern software tools (e.g., Slack, Google Workspace, CRM tools, and basic reporting systems).
• Excellent organizational and time-management skills with high attention to detail.
• High degree of integrity, maturity, and ability to thrive in a team-oriented environment.

Work Conditions

• Must be willing to work full-time on the Graveyard / Night Shift to align with US time zones (EST/PST).
• Must be willing to work on-site at our office in Alabang, Muntinlupa City.