Junior Account Representative

About Us

At SHIK Innovation Group, our vision is to be a catalyst for transformation in the world of marketing and business innovation. We aim to empower brands to not only adapt to change but to lead it—creating strategies that redefine industries, inspire growth, and build lasting impact.

Job Summary

We are seeking a motivated Junior Account Representative to support client relationships and contribute to outstanding customer experiences. This entry-level opportunity is ideal for individuals looking to develop their communication, relationship-building, and professional skills in a collaborative environment.

Responsibilities

• Build and maintain positive relationships with customer accounts.
• Assist clients with questions regarding products and services.
• Support account management and customer satisfaction initiatives.
• Identify client needs and recommend appropriate solutions.
• Maintain accurate records of customer interactions.
• Follow up with clients to ensure a positive experience.
• Represent the company with professionalism and integrity.
• Assist with promotional and customer engagement activities.
• Participate in ongoing training and professional development.

Qualifications

• High school diploma or equivalent required.
• Strong communication and interpersonal skills.
• Positive attitude and willingness to learn.
• Excellent organizational and multitasking abilities.
• Customer-focused mindset and problem-solving skills.
• Ability to work independently and as part of a team.
• Reliable, adaptable, and detail-oriented.
• Previous experience in customer service, retail, hospitality, or sales support is a plus but not required.