Junior Airfreight Customer Service Executive - Import & Export

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Our client is a leading global MNC in freight forwarding and logistics, with an established international presence and strong operations across Asia and Singapore.

The company provides comprehensive logistics solutions across air freight, ocean freight, warehousing, transportation and supply chain management, supporting customers across a wide range of industries.

With a strong emphasis on employee development, career progression and staff well-being, this is a great opportunity for junior candidates looking to establish and grow their career within the freight forwarding industry.

Junior Airfreight Customer Service Executive - Import & Export

📍 Location: Changi Alps
💰 Salary: $2,700 - $3,400
💵 AWS + Variable Bonus
🚌 Company Transport Provided - Selected pick-up points from the West, North & East
🕘 Mon-Fri: 9:00am-5:30pm
🕘 Alternate Sat: 9:00am-1:30pm

What You'll Be Doing:

• Handle and coordinate Air Import OR Export shipments from booking through shipment completion.
• Provide customers with timely updates on shipment status, flight schedules, delays and delivery arrangements.
• Coordinate with airlines, overseas agents, transporters, warehouses and internal operations teams.
• Prepare and process airfreight documentation such as MAWB, HAWB, pre-alerts and shipping documents.
• Monitor shipment milestones and follow up on delays, discrepancies and operational issues.
• Support customs clearance and cargo delivery arrangements.
• Update shipment information accurately in the system.
• Support billing, invoicing and shipment/job closure.
• Ensure shipments are handled according to customer SOPs and operational requirements.

What We're Looking For:

• NITEC / Higher NITEC / Diploma or equivalent qualification.
• 1-2 years of experience in freight forwarding, logistics, shipping or customer service.
• Candidates with Air Import and/or Air Export exposure will have an advantage.
• CargoWise is NOT compulsory - experience with other logistics/freight systems is welcome.
• Good communication, coordination and customer service skills.

Eu Eng joe
Direct Line: [8847 8909](tel:8847 8909)
EA License No: 91C2918
Personnel Registration Number: R23112468