Junior Application Support Administrator

📝 How to Apply : application are received outside of LinkedIn visit www.nextcareer.co.za

📅 Closing Date: 2026-11-13

Job description

Introduction:

Business Unit: Altron Digital Business

Department: Software Engineering Location:

Woodmead, Johannesburg

Appointment Type: Permanent

The Application Support Engineer will work as part of a high performing, innovative team, providing application support/investigation/fault administration on client applications. Logging calls through Remedy on any discrepancies. Management of Subscriber Profiles, services, and packages. Synchronizing of Subscriber services between applications.

Note: Due

to text limitations within the CRS system, this advertisement provides a summary of the role, responsibilities, and requirements. Additional responsibilities may apply in accordance with the full approved job specification.Required

Tasks: Managing of subscribers’ profile on client platform Ensuring

quality billing on client platform Diagnose?

and resolve?problems,?escalating and communicating?issues?where appropriate? Manage su

bscriber VAS activations & deactivations Investiga

tion of incidents and data analysis Manage in

cidents and escalate to development and other support teams Identify

and recommend continual improvement measures Willingne

ss to work weekend shifts Hybrid -

required to be in-office (client site) 3 times a week Basic tro

ubleshooting of application and system errors. Ability t

o follow documented processes and escalate issues appropriately. Competenc

e in using standard office software (Excel, Outlook, etc.). Exposure

to automation tools or scripting and SQL (desirable).Requireme

nts: Qualification 3-year In

formation Technology Diploma (preferable) or any IT Qualification Knowledge

and Experience: Minimum 2

years’ experience in Application Support Oracle Da

tabase and SQL experience Excellent

documentation skills Strong co

mmunication skills Ability t

o be a team player 1 year of

EPPIX and ICAP knowledge will be advantageous MS Office

Applications (Excel) Basic und

erstanding of incident, problem, and change management processes. Familiari

ty with ticketing systems and logging tools (Remedy, Helios, etc.) is advantageous.General C

omment/s: This is a hybrid model position, requires 3 days onsite.