Junior Associate, CVA Program

Overview

The Jr. CVA Specialist supports the Concorde Virtual Assistant (CVA) Program by providing responsive, accurate, and professional operational support to financial professionals and their teams. This position assists with new business processing, account transitions, maintenance requests, data entry, special projects, and day-to-day problem-solving.

The Jr. CVA Specialist is expected to deliver a high level of service, maintain strong attention to detail, follow established procedures, and work collaboratively with team members and internal departments. This is an excellent opportunity for an individual who is a quick learner, service-oriented, organized, and interested in developing their knowledge of financial services operations.

Location & Work Structure

Candidates must be located in the Boca Raton area. This will not be a remote or hybrid role.

Key Responsibilities

Advisor & Field Office Support

• Provide responsive and professional support to assigned financial professionals, field offices, and home office staff.
• Respond to inquiries accurately and thoroughly while maintaining a high standard of customer service.
• Assist with new business, account maintenance, transitions, and other day-to-day operational requests.
• Provide timely follow-up on outstanding requests and escalate issues to appropriate team members when necessary.
• Develop positive working relationships with financial professionals, their teams, sponsors, and internal associates.
• Support incoming calls and general service requests as needed.

New Business & Operational Processing

• Assist with the preparation, review, and submission of new business across multiple lines of business, products, and platforms.
• Review documents and submissions for completeness and accuracy and assist with correcting missing or inaccurate information.
• Accurately enter and maintain information across multiple systems and platforms.
• Assist with account transitions, maintenance items, and other operational workflows.
• Follow established procedures and processes to help ensure business is submitted accurately and efficiently.
• Work with internal departments to research and resolve routine processing issues.
• Maintain the knowledge and skills necessary to accurately process a variety of completed documents and transactions.

Problem-Solving & Escalation

• Identify and respond to day-to-day issues that may impact advisors, clients, or the company.
• Research routine issues and utilize available resources to determine appropriate solutions.
• Recognize when an issue requires additional assistance and escalate appropriately.
• Take ownership of assigned requests and follow through to completion.
• Demonstrate initiative by seeking assistance, asking questions, and continuing to build knowledge of firm processes and systems.

Training & Development

• Develop a working knowledge of firm systems, workflows, and operational procedures.
• Assist financial professionals and internal associates with basic questions regarding established processes and systems.
• Participate in training and development opportunities to expand knowledge of the CVA Program and financial services operations.
• Proactively seek opportunities to learn new systems, processes, and responsibilities.

Team Collaboration

• Support a team-first environment by assisting co-workers, sharing information, and contributing to overall team success.
• Work cooperatively with Operations, Compliance, and other internal departments.
• Remain open and objective when considering the perspectives and recommendations of others.
• Contribute to a positive and professional team environment.
• Participate in special projects and assignments as directed by management.
• Perform other duties and responsibilities as assigned.

Service & Company Standards

• Consistently demonstrate courtesy, professionalism, and sensitivity when interacting with advisors, field offices, home office staff, and other associates.
• Maintain a commitment to providing a high-quality service experience.
• Respond to requests with appropriate urgency while maintaining accuracy and attention to detail.
• Promote and support the company's core values, standards, and expectations.
• Maintain confidentiality and exercise sound judgment when handling company, advisor, and client information.

Qualifications & Skills

• High school diploma or equivalent required; additional education or financial services experience preferred.
• Previous customer service, administrative, operations, or financial services experience is a plus but not required.
• Strong service-oriented mindset and commitment to providing a positive advisor experience.
• Excellent verbal and written communication skills.
• Strong attention to detail and accuracy.
• Ability to prioritize tasks, manage multiple requests, and meet deadlines.
• Ability to learn new systems, processes, and procedures quickly.
• Strong organizational and follow-through skills.
• Basic problem-solving and critical-thinking abilities.
• Ability to work independently when appropriate and collaboratively within a team environment.
• Positive attitude, solid work ethic, and willingness to learn.
• Flexible and adaptable in a growing and evolving organization.
• Proficiency with technology and the ability to navigate multiple systems.
• Strong typing and data-entry skills.

Licensing Requirements

Licensing is preferred but not required at the time of hire.

• Securities Industry Essentials (SIE) preferred.
• Series 99 or Series 7 preferred.
• Candidates without applicable licenses should demonstrate a willingness and ability to obtain required licensing within 6–12 months of hire, if applicable to the responsibilities of the position.

Core Competencies

Service Orientation – Provides courteous, responsive, and professional support to advisors, field offices, and internal associates.

Attention to Detail – Maintains accuracy when processing information, reviewing documentation, and completing data entry.

Ownership & Accountability – Takes responsibility for assigned tasks, follows through on commitments, and seeks assistance when needed.

Learning Agility – Demonstrates the ability and willingness to learn new systems, processes, products, and responsibilities.

Execution & Organization – Prioritizes work effectively, manages multiple requests, and completes assignments accurately and on time.

Collaboration – Works effectively with team members and internal departments and contributes to a positive team environment.

Adaptability – Remains flexible and receptive to change within a growing and evolving organization.

Success in This Role

Success as a Jr. CVA Specialist is demonstrated through:

• Consistent and responsive service to advisors and internal associates.
• Accurate and timely processing of assigned requests.
• Strong attention to detail and documentation quality.
• Willingness to learn and develop financial services knowledge.
• Effective use of available resources and appropriate escalation of issues.
• Positive collaboration and contribution to the CVA team.
• Dependable follow-through and accountability for assigned responsibilities.

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Education:

• High school or equivalent (Required)

Work Location: In person