Junior Associate - IT Site support

Lincoln Electric is a high-performance industrial machinery and technology leader who helps customers manufacture and maintain vital equipment and infrastructure. Lincoln Electric’s innovative solutions enable higher quality and productivity across a variety of processes including welding, cutting, brazing, machining, process automation, and field repair. The Company leverages proprietary technologies and expertise in materials science, power electronics, automation, and intelligent software to help customers build better and achieve resilience in their operations. Headquartered in Cleveland, Ohio, Lincoln Electric is the essential ‘Linc’ that keeps the economy running. The Company operates 71 manufacturing and automation facilities across 20 countries and serves customers in over 160 countries. For more information about Lincoln Electric and its products and services, visit the Company’s website at https://www.lincolnelectric.com.

Location: Chennai Req ID: 29977 Job Responsibilities

• Advanced Technical Support:

• Provide Level 1 support for desktop, laptop, server, and network devices.

• Diagnose and resolve complex hardware and software issues.

• Assist with the setup, configuration, and maintenance of IT equipment.

• Respond to escalated support requests from Level 1 support.

• Incident and Problem Management:

• Log and track incidents and service requests in the ticketing system.

• Perform root cause analysis for recurring issues.

• Escalate critical issues to Level 2 support or external vendors as necessary.

• Follow up with users to ensure issues are resolved satisfactorily.

• Maintenance and Monitoring:

• Perform routine maintenance and updates on IT equipment.

• Monitor network and server performance and address any anomalies.

• Ensure security patches and updates are applied regularly.

Job Requirements

• Education:

• Bachelor’s degree in information technology, Computer Science, or related field preferred.

• Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified Professional) are a plus.

• Experience:

• Minimum of 3-5 years of experience in IT support or related field.

• Proven experience with desktop, laptop, server, and network device support.

• Experience with advanced troubleshooting and problem resolution.

Lincoln Electric is an Equal Opportunity Employer. We are committed to promoting equal employment opportunity for applicants, without regard to their race, color, national origin, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited to, lactation), sexual orientation, gender identity, age, veteran status, disability, genetic information, and any other category protected by federal, state, or local law.