Junior Associate, Product Service & Training

Introduction: A Career at HARMAN Lifestyle We’re a global, multi-disciplinary team that’s putting the innovative power of technology to work and transforming tomorrow. As a member of HARMAN Lifestyle, you connect consumers with the power of superior sound.

• Contribute your talents to high-end, esteemed brands like JBL, Mark Levinson and Revel
• Unite your passion for audio innovation with high-tech product development
• Create pitch-perfect, cutting-edge technology that elevates the listening experience

About The Role The Junior Associate, Product Service & Training supports and drives after-sales service operations and product training activities for Harman Consumer Audio products. This role works closely with Samsung, APAC stakeholders, internal teams, and 3rd party service partners to ensure smooth customer service operations, proactively handle product issues, and deliver high-quality training activities. The position leads product and installation training for sales staff and promoters while contributing to customer satisfaction and service quality improvement initiatives.

What You Will Do

• Service Operation Support
• Manage coordination with 3rd party service centers for after-sales service operations of Consumer Audio products
• Handle customer issue escalation, root cause analysis, and service follow-up activities
• Lead internal and external communication related to customer complaints and service escalations
• Manage RMA and service operation processes for Harman products
• Conduct data-driven analysis of service quality trends, defect rates, and customer VOC to identify root causes and recommend improvement actions
• Prepare monthly service reports and issue updates for APAC and local stakeholders
• Oversee replacement product and service logistics operations
• Drive communication with Samsung and internal stakeholders regarding service-related matters
• VOC & Customer Support
• Manage Samsung VOC handling and customer response processes
• Lead responses to inquiries from consumer organizations and related agencies
• Oversee follow-up activities related to customer complaints and issue resolution
• Maintain service records and issue tracking data
• Product Training Support
• Plan and deliver product and installation training for sales staff and promoters
• Manage operation of online, offline, and in-store training programs
• Develop and localize product training materials tailored to the local market
• Lead training activities related to New Product Introductions (NPI)
• Explain product features and technical information in an easy-to-understand manner
• Drive execution of annual product training activities and evaluate training effectiveness
• Product Testing & Product Information
• Conduct sample testing and initial issue tracking for new products
• Maintain and update product information and SKU data
• Coordinate communication with APAC and internal teams regarding product-related updates
• Support preparation activities for product launches and training sessions
• Refurbish & Service Improvement Support
• Execute refurbish-related operational activities based on APAC guidance
• Lead service process improvement activities
• Analyze service operation issues and trends and propose actionable solutions

What You Need To Be Successful

• 3–7 years of experience in Customer Service, Service Operations, or Training roles with proven ownership
• Good communication and coordination skills
• Ability to handle customer issues in a professional manner
• Solid knowledge of wireless connectivity (Bluetooth, Wi-Fi, Networking) and mobile application troubleshooting
• Ability to work collaboratively with internal and external stakeholders
• Detail-oriented and organized working style
• Ability to prioritize and manage multiple tasks in a fast-paced environment

Bonus Points if You Have

• Passion for music and audio products
• Experience in Consumer Electronics, IT, Mobile, or Retail industries
• Experience in product training or service process improvement
• Basic understanding of audio product installation and technical support
• Experience using data analysis tools (Excel, Power BI etc.)

What Makes You Eligible

• Excellent verbal and written communication skills in Korean and English
• Chinese language skills are a plus
• Proficiency in Microsoft Office tools (Advanced Excel and PowerPoint skills are required)
• Willingness to travel domestically for training and service support activities
• Willingness to work in an office located in Gangnam, Seoul

What We Offer

• Competitive benefits including Group Insurance, Medical Subsidy, Child Tuition Subsidy, and more
• Opportunity to work with premium global audio brands
• Exposure to collaboration with APAC and global teams
• Career growth opportunities in Service Operations, Customer Experience, and Product Training

You Belong Here HARMAN is committed to making every employee feel welcomed, valued, and empowered. No matter what role you play, we encourage you to share your ideas, voice your distinct perspective, and bring your whole self with you – all within a support-minded culture that celebrates what makes each of us unique. We also recognize that learning is a lifelong pursuit and want you to flourish. We proudly offer added opportunities for training, development, and continuing education, further empowering you to live the career you want.

About HARMAN: Where Innovation Unleashes Next-Level Technology Ever since the 1920s, we’ve been amplifying the sense of sound. Today, that legacy endures, with integrated technology platforms that make the world smarter, safer, and more connected.

Across automotive, lifestyle, and digital transformation solutions, we create innovative technologies that turn ordinary moments into extraordinary experiences. Our renowned automotive and lifestyle solutions can be found everywhere, from the music we play in our cars and homes to venues that feature today’s most sought-after performers, while our digital transformation solutions serve humanity by addressing the world’s ever-evolving needs and demands. Marketing our award-winning portfolio under 16 iconic brands, such as JBL, Mark Levinson, and Revel, we set ourselves apart by exceeding the highest engineering and design standards for our customers, our partners and each other.

If you’re ready to innovate and do work that makes a lasting impact, join our talent community today!

Important Notice: Recruitment Scams Please be aware that HARMAN recruiters will always communicate with you from an '@harman.com', ‘@careers.harman.com’ or ‘harmanglobal.avature.net’ email address. We will never ask for payments, banking, credit card, personal financial information or access to your LinkedIn/email account during the screening, interview, or recruitment process. If you are asked for such information or receive communication from an email address not ending in one of the above email domains about a job with HARMAN, please cease communication immediately and report the incident to us through: [email protected].

HARMAN is proud to be an Equal Opportunity employer. HARMAN strives to hire the best qualified candidates and is committed to building a workforce representative of the diverse marketplaces and communities of our global colleagues and customers. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. HARMAN attracts, hires, and develops employees based on merit, qualifications and job-related performance.(www.harman.com)