Junior Banking Operations Administrator

Job Purpose:

To provide accurate and efficient administrative support to the centralised Banking Operations function in Mauritius. The role assists with day-to-day payment processing, bank statement administration, transaction monitoring, data maintenance and management information, while ensuring that all activity is completed in line with agreed procedures, internal controls and service standards.

Key Responsibilities:

Banking Operations and Payment Processing

• Assist with the preparation and processing of payments in accordance with approved instructions, delegated authorities and agreed cut-off times.
• Complete relevant pre-processing checks and ensure supporting documentation is accurate and complete before transactions are submitted.
• Upload, retrieve and reconcile bank statements from core and non-core banking platforms into vPoint or other approved systems.
• Support statement-level activity tracking, including the identification of receipts, payments and items requiring follow-up.
• Maintain clear and complete records to support audit trails, operational oversight and timely query resolution.

Transaction Monitoring and Data Quality

• Assist with transaction monitoring workflows by reviewing assigned items, recording outcomes and escalating exceptions in line with procedure.
• Collate, validate and import banking data to support automated bookkeeping and other process-improvement initiatives.
• Identify data discrepancies or incomplete records and work with colleagues to resolve them promptly.
• Maintain accurate banking information across jurisdictions, entities and systems.

Banking Platforms and Access Administration

• Maintain accurate records of users, permissions and access to banking platforms.
• Assist with requests to establish, amend or remove banking access, ensuring that the required approvals and evidence are retained.
• Support the move from paper statements to secure online portal access and help maintain effective access protocols.

Service Delivery and Stakeholder Support

• Provide responsive operational support to colleagues in Mauritius, Jersey and other jurisdictions.
• Respond to routine banking queries, provide clear progress updates and escalate urgent or complex matters appropriately.
• Work collaboratively with client-facing teams and other support functions to meet agreed service standards and deadlines.
• Participate in team meetings, cross-training and continuous-improvement activities.

Management Information and Reporting

• Collate accurate data for management information relating to payments, bank accounts, service delivery, errors, trends and client-team feedback.
• Assist with the preparation of regular reports for internal stakeholders and provide supporting information for governance or regulatory reporting where required.
• Highlight recurring issues, control gaps or opportunities to improve efficiency and service quality.

Risk, Compliance and Controls

• Follow approved banking operations policies, procedures and internal controls at all times.
• Handle confidential client and banking information securely and in accordance with applicable data-protection requirements.
• Escalate errors, unusual activity, control concerns and potential operational risks without delay.
• Support the review and continuous improvement of procedures, checklists and working practices.

Skills, Knowledge and Experience

• Previous experience in banking operations, financial administration, payments or a shared-services environment is desirable.
• Strong attention to detail, with a consistent focus on accuracy, completeness and meeting deadlines.
• Good numerical, analytical and problem-solving skills.
• Comfortable using Microsoft Excel and working with data; experience of banking platforms or reconciliation processes is advantageous.
• Clear written and verbal communication skills, with the confidence to raise questions and escalate issues.
• Ability to prioritise a varied workload, follow procedures and work effectively as part of a cross-jurisdictional team.
• A responsible and discreet approach to confidential information.

Qualifications

• A relevant academic, vocational or professional qualification is desirable but not essential.
• A willingness to undertake role-related training and develop knowledge of banking operations, risk and financial controls.

Career Development

• The role provides an opportunity to build practical experience across banking operations, payments, transaction monitoring, data quality and management information.
• The successful candidate will receive on-the-job training and exposure to cross-jurisdictional processes, with scope to take on broader responsibilities as their knowledge and capability develop.

Our Office Charter

Five simple behavioural promises that will create an amazing and highly productive working environment at Hawksford.

No Hierarchy

We all have an equal right to enjoyment and use of all spaces, regardless of job level or department

Have Fun

Be happy and never be afraid to laugh, enjoy yourself, and create magic moments for others

Say Hi

The office is designed for interaction, so be proactive to build new relationships and spread positive energy on your way

Respect Everyone

We are all different, and that’s a good thing! Be patient, kind and appreciative of these differences

Be Flexible

Bring a positive attitude with you into the office, and always be receptive to change