Junior Billing Agent

About the Role

Yutiliti is looking for a motivated and detail-oriented Junior Billing Agent to join our billing team. The successful candidate will provide support across the daily and monthly billing cycle for Yutiliti fibre clients, including invoicing, payment allocation, account administration, customer billing queries, and maintaining accurate customer information. This is an excellent opportunity for someone looking to build a career in billing, finance administration, and customer account management within a fast-paced telecommunications environment.

Key Performance Areas

· High billing accuracy and minimal invoicing errors.

· Accurate daily payment allocation.

· Up-to-date customer and billing information.

· Timely resolution of billing queries.

· Balanced customer accounts.

· Completion of daily and monthly billing within required deadlines.

· Effective communication with customers and internal teams.

· Strong attention to detail and adherence to billing processes.

Minimum Requirements

· Matric / Grade 12.

· Basic accounting or finance knowledge.

· Basic administrative experience.

· Proficiency in Microsoft Office, email and standard computer applications.

· Good written and verbal communication skills.

· Strong attention to detail and numerical accuracy.

· Good organisational and time-management skills.

· Ability to work independently as well as part of a team.

· Proactive attitude with a willingness to learn.

· Ability to work in a fast-paced environment and meet deadlines.

Advantageous: Previous billing, finance administration or accounts experience; experience in an ISP, telecommunications or subscription-based environment; and experience working with billing or customer management systems.

Working Requirements

The role requires the successful candidate to work according to daily and monthly billing deadlines. Customer queries should be handled within the required turnaround times, with billing and account information kept accurate and up to date. Occasional after-hours assistance may be required on a rotational or emergency basis.

Pay: R11 000,00 - R12 000,00 per month

Work Location: In person