Junior Broadcast Technology Support Engineer

Junior Broadcast Technology Support Engineer Job Description

Who are we?

Peregrine Broadcast is a fast-growing technology company and the innovator of obsolescence mitigation methodologies for networked computing systems. We have built a history of international technical excellence and are leaders in the art of systems evolution.

We’re a great bunch of people working together to redefine how technology works with humans and society. Our people gauge success based on personal achievements in skill, knowledge and wisdom. We are a people centric organisation with focus on career building and positive work culture.

We are expanding our Engineering team and currently looking for Junior Broadcast Technology Support Engineer with a background in engineering and computer science. Our collaborators will be passionate engineers with empathy and patience. They will be highly driven individuals with a keen sense of time and purpose; dreaming and driving themselves to achieve professional success within the framework of a team.

What you will be doing?

Your key purpose will be to support 3 tv stations that are dependent on systems and services managed by Peregrine Broadcast. You will also contribute to your team with a commitment to knowledge transfer and documentation.

●        Provide prompt, in-depth hands-on technical support of Broadcast systems and services.

●        Manage the lifecycle of all incidents of assigned Broadcast systems and services.

●        Provide assistance to all other Broadcast Technology teams as directed.

●        Take ownership of the design, implementation and support of assigned Broadcast systems and services.

●        Manage the lifecycle of all incidents, requests, change initiatives and system upgrades of assigned Broadcast systems and services.

●        Develop and adapt workflows, systems and services to meet business objectives.

●        Install and configure computer applications.

●        Monitor and maintain computer networks.

●        Resolve issues related to the network and ensure proper documentation of all issues & changes.

●        Prioritize and manage the operational workflows that depend on systems managed.

●        Learn and work with emerging technologies.

●        Act as the first point of contact for clients with issues concerning their broadcast, computer & network systems and equipment.

●        Interact with clients via phone, email or chats in a timely manner and provide concise written/verbal instructions.

●        Maintain organised procedural documents and reports.

·         Follow standard procedures to resolve issues by escalating them to the relevant internal departments.

·         Follow up with clients to ensure their computer systems are functioning properly after troubleshooting.

·         Prepare prompt, accurate, and honest reports.

·         Document, track, and suggest improvements to technical procedures and knowledge in the knowledge database.

·         Perform hands-on monitoring and maintenance of technical systems on a daily basis.

This role may involve regular working hours as well as 12-hour shift rotations, depending on operational requirements. Candidates must be flexible and available to support systems and services as needed, including outside regular hours, on weekends, and during on-call periods.

What we are looking for:

●        2+ years experience working in a team supporting Broadcast systems.

●        A Diploma or Degree in a related technical discipline, or equivalent practical experience.

●        Experience supporting technical systems is a nice to have.

●        An in-depth knowledge of broadcast video, audio, talkback and communications workflows will be required for the role. Again a nice to have but not essential as we will expect you to grow into this role.

●        An understanding of Broadcast IT infrastructure and workflows.

●        Able to self-manage good time management & strong work ethics, this is a must have.

●        An advantage if you have experience in developing and maintaining technical documentation and team training material.

●        A technical mindset with great attention to detail

●        Fresh graduates are encouraged to apply

What you should do:

If you're seeking a highly challenging and dynamic role that offers excellent opportunities for growth and development, we encourage you to apply! Email us your resume at [email protected] and whatsapp 018-2606569 for further clarifications.

Job Types:

Full-time, Contract