Junior Business Development Manager

Company Overview
The Drain Guys Ltd is a dedicated 24-hour plumbing and drainage service provider, delivering reactive and pre-planned solutions to both domestic and commercial clients. We pride ourselves on reliable, efficient service that keeps our customers flowing smoothly.

Job description

Office based in Crawley, West Sussex

£28,000-£30,000 basic salary per year, depending on experience, plus uncapped bonuses.

Daily attendance: 8:30am-5pm. Working days and break arrangements will be confirmed in the offer.

The role

This is a desk-based telephone sales role in our Crawley office, supporting The Drain Guys Limited. Your working day will focus on making outbound calls to new commercial contacts, building relationships over the phone and following up opportunities.

This is not a field-sales role and does not involve travelling to customer meetings or site visits.

Quote write-up and new-account onboarding support your telephone sales work. There are no people management responsibilities.

What you will do

Make outbound calls to new commercial contacts, using research to identify suitable businesses and people to approach.

Build relationships over the phone, ask useful questions, understand customer needs and handle initial objections professionally.

Follow up consistently by phone and email, qualify opportunities and agree clear next steps. Keep accurate records of contacts, needs and commitments in the CRM.

Help write up quotes using approved pricing and technical information supplied by colleagues, then follow up by phone. Refer technical or pricing questions to the appropriate colleague; you will not independently set prices or technical specifications.

Onboard new accounts by gathering accurate contact, billing and service details. Coordinate the operations handover and arrange any site or technical follow-up for operational colleagues.

Call the customer after their first job to understand their experience, identify further needs and develop repeat business.

Your skills and approach

We are looking for someone who is comfortable working on the phones, starts conversations proactively and follows through on commitments. You should enjoy building customer relationships from the office.

What we are looking for

Confidence picking up the phone and proactively calling businesses and new contacts throughout the working day.

Good listening skills, the ability to ask useful questions and clear, professional communication by phone and email.

Persistence and professionalism when handling initial objections or rejection, with an organised approach to follow-up and accurate records.

Confidence using email, everyday office software and customer records, with a willingness to learn our systems and services.

Experience in outbound calling, telesales or business-to-business appointment setting would be helpful. Relevant customer service experience and transferable skills are also welcome.

Career progression

There is potential to progress into a Business Development Manager role and, in time, a Senior Business Development Manager role as your skills and results develop. Progression will depend on performance, business needs and suitable opportunities becoming available.

How success will be measured

We will look at the quality of opportunities you develop, reliable follow-up, conversion into completed and paid work, repeat orders and the accuracy of account onboarding. Clear records and effective handovers are part of the role.

Pay: £28,000.00-£30,000.00 per year

Benefits:

• Company events
• Company pension
• Free parking

Work Location: In person