Junior Business Systems Analyst

Junior Business Systems Analyst (CRM & Marketing Systems) - permanent, full-time, hybrid

Spacelabs Healthcare

Hertford, SG13 7DT

At Spacelabs Healthcare, we are committed to improving patient outcomes through continuous innovation in healthcare technology. Our solutions help healthcare professionals access critical patient data, make better-informed decisions, improve operational efficiency, and create safer environments for patients around the world.

We are looking for a Junior Business Systems Analyst to join our European team. This is an exciting opportunity for someone early in their career who is passionate about technology, data, marketing processes, and business systems. You'll work across multiple departments, gaining valuable experience while helping drive the successful adoption of our CRM and CPQ platforms.

This role offers excellent exposure to sales, marketing, customer service, and business operations, making it ideal for someone who enjoys collaborating with people, improving processes, and turning data into meaningful business insights.

What You'll Be Doing

As a key member of the CRM & Business Systems team, you will support users across Europe and play an important role in ensuring our systems remain accurate, effective, and user-friendly.

Key Responsibilities

• Support and engage CRM and CPQ users across Sales, Marketing, Service, Administration, and other business functions.
• Help improve data quality, accuracy, and consistency within our CRM platform.
• Partner with stakeholders to understand business needs and identify opportunities to improve system usage and efficiency.
• Assist with the implementation of new CRM features, enhancements, and business processes.
• Create engaging training materials, user guides, and best-practice documentation.
• Deliver training sessions remotely and in person to support user adoption and confidence.
• Help launch and maintain the CRM Ambassador programme across business teams.
• Develop reports, dashboards, and data insights that support commercial and marketing decision-making.
• Analyse business data to identify trends, opportunities, and areas for improvement.
• Support system testing, user acceptance testing (UAT), and enhancement projects.
• Assist with user access management, system administration, and data integrity processes.
• Collaborate with internal teams and external vendors to resolve issues and implement solutions.
• Identify opportunities for process automation and improved user experience.
• Support GDPR-related activities and best practices within CRM and marketing processes.
• Learn the fundamentals of Oracle CPQ administration to provide support and backup coverage when required.

Why This Role Is Great for Marketing-Oriented Candidates

This position sits at the intersection of marketing, technology, and business operations. You'll gain hands-on experience with:

• CRM strategy and customer data management
• Marketing processes and campaign support
• Business analytics and reporting
• User training and stakeholder engagement
• Digital transformation initiatives
• Process improvement and automation
• GDPR and marketing compliance
• Commercial sales and quoting systems

It's an ideal stepping stone for a future career in:

• Marketing Operations
• CRM Management
• Business Analytics
• Sales Operations
• Digital Marketing Technology
• Commercial Systems Management

What We're Looking For

Essential Skills & Experience

• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• A keen interest in learning new systems, processes, and technologies.
• High attention to detail and accuracy.
• Enthusiastic, proactive, and creative approach to problem-solving.
• Good computer literacy and an awareness of CRM platforms.
• Ability to build positive working relationships across different teams and functions.
• Comfortable working with data, reporting, and business systems.

Desirable

• Experience with CRM systems such as Salesforce, Dynamics, HubSpot, or similar platforms.
• Knowledge of reporting tools and data analysis.
• Additional language skills, particularly French, German, or Italian.
• Interest in healthcare technology, digital transformation, or marketing operations.

What We Offer

• A collaborative and supportive international environment.
• Exposure to a wide range of business functions across Europe.
• Opportunities to work with colleagues in France, Germany, and Italy.
• Professional development and training, including Oracle CPQ certification courses.
• The chance to contribute to technology that positively impacts patient care worldwide.
• Career growth opportunities within a global healthcare technology organisation.

Pay: From £1,000.01 per year

Benefits:

• Company events
• Company pension
• Cycle to work scheme
• Enhanced maternity leave
• Enhanced paternity leave
• Free parking
• Life insurance
• On-site parking
• Paid volunteer time
• Private medical insurance
• Referral programme
• Sick pay

Work Location: Hybrid remote in Hertford SG13 7DT