Junior Client Services Assistant

Client Services Assistant

This is a fantastic opportunity for someone looking for a flexible role within a friendly, supportive team.

Working alongside our Client Services team, the key purpose of this role is to assist with coordinating calls and requests from clients and referrers, helping book appointments and ensuring every interaction is a positive one.

At Physio Inq, we live by our three House Rules. Employees come first, our clients deserve an incredible experience, and our referrers are treated like royalty. These values guide everything we do, every day.

Physio Inq is a fast-growing allied health company, and we are now recruiting a Client Services Assistant to help take our customer experience to the next level.

The role?

The Client Services Assistant supports incoming enquiries for our Mobile and Community Team, based at our head office in Albion. You will report to our Client Services Manager and work closely with a collaborative, supportive Client Services team to assist clients with new enquiries.

This role is ideal for recent school graduates looking to gain administration experience, or university students seeking a flexible, people focused role.

What will you do?

Assist with handling inbound customer service enquiries
Maintain accurate and up to date records
Work as part of a national team to onboard new clients and referrers across different funding models, including NDIS

What you'll need

Sound organisational skills
Strong communication and interpersonal skills
Confidence using basic office software
Previous client services experience is not essential but highly regarded
A positive, can do attitude

The nitty gritty

Based in our Brisbane office in Albion
Full training provided
Part time or full time availability, with flexibility across days
Monday to Friday, 8am to 4pm, no weekends

How to apply

To apply, please submit both your resume and a cover letter. 
Your cover letter is an important part of your application and helps us get to know you beyond your experience. At Physio Inq, we are focused on finding the right person, knowing that the rest can be taught.

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