Junior Cloud Operations Engineer

About the role

Our client, a leading Chinese software and internet services company, listed on the HK stock exchange is urgently looking for Junior Cloud Operations Engineer. The role involves installation, configuration, upgrading, and environment checks for private cloud products in accordance with deployment documentation and standard operating procedures. The ideal individual is a meticulous, detail-oriented technical professional with foundational Linux and networking skills, a strong service-oriented mindset, and a willingness to learn private cloud operations. You will conduct routine inspections of customer environments and provide remote or on-site technical support to clients in Hong Kong and occasionally Macau.

Key responsibilities

• Perform installation, configuration, upgrading, and environment checks for private cloud products in accordance with deployment documentation and standard operating procedures
• Conduct routine inspections of customer environments, checking servers, application services, containers, system resources, and network connectivity
• Troubleshoot common issues, including service startup failures, container anomalies, resource shortages, port connectivity issues, and application access errors
• Collect system, application, container, and monitoring logs to provide complete information for subsequent root-cause analysis
• Monitor key performance metrics using platforms such as Grafana and Prometheus, and promptly report any anomalies
• Execute basic Kubernetes and Docker operations, including status checks, log queries, and service restarts
• Maintain inspection, fault, and change logs and escalate unresolved issues promptly with documented problem symptoms, timestamp, impact scope, logs, and environment details
• Provide remote or on-site technical support to clients in Hong Kong and Macau as assigned by the project team

About you

• Diploma or Bachelor's degree (or above) in Computer Science, Software Engineering, Network Engineering, Information Technology, or related disciplines preferred
• 1+ years of experience in Linux operations, software implementation, cloud platform maintenance, or technical support
• Must be legally eligible to work in Hong Kong (e.g., Hong Kong Permanent Resident, valid work visa, or other legal authorization/permit)
• Must be able to communicate fluently in Cantonese for daily business operations
• Able to read basic English technical documentation, product literature, and system logs
• Proficient in common Linux commands to monitor processes, services, CPU, memory, disk, network, and logs
• Understanding of basic Docker and Kubernetes concepts; practical hands-on experience is a plus
• Solid grasp of fundamental networking concepts, including TCP/IP, HTTP/HTTPS, DNS, firewalls, and ports
• Able to perform basic network troubleshooting using tools like ping, curl, nc, and traceroute
• Meticulous and detail-oriented, capable of strictly adhering to operating procedures, with strong learning ability and a service-oriented mindset

Preference will be given to Immediate Starters