Junior Consultant

Role description

Role-Service Desk

Mode-5 Days from Moorgate

Type-Retainer/FTE

Seeking a Junior Consultant with 1 to 3 years of experience in service desk operations proficient in Jira Service Desk and Windows Server support

Job Description

Provide firstlevel support and troubleshooting for service desk requests using Jira Service Desk Assist in managing and resolving incidents and service requests efficiently Support Windows Server environments by monitoring and maintaining system health Collaborate with team members to ensure timely resolution of user issues Maintain accurate documentation of incidents service requests and resolutions Participate in continuous learning to enhance service desk and technical skills

Roles and Responsibilities

Utilize Jira Service Desk to log track and manage service requests and incidents

Provide timely and effective support to endusers via phone email or ticketing system

Diagnose and resolve basic hardware software and network issues related to Windows Server

Escalate complex issues to higherlevel support teams when necessary

Follow established service desk procedures and workflows to ensure quality service delivery

Communicate clearly with users to understand their issues and provide appropriate solutions

Assist in maintaining service desk knowledge base and documentation

Contribute to team efforts by sharing knowledge and best practices within the service desk family

Skills

Mandatory Skills : Jira Service Desk, Servicedesk, Windows Server

About LTM
LTM is an AI-centric global technology services company and the Business Creativity partner to the world’s largest and most disruptive enterprises. We bring human insights and intelligent systems together to help clients create greater value at the intersection of technology and domain expertise. Our capabilities span integrated operations, transformation, and business AI — enabling new ways of working, new productivity paradigms, and new roads to value. Together with over 87,000 employees across 40 countries and our global network of partners, LTM — a Larsen & Toubro company — owns business outcomes for our clients, helping them not just outperform the market, but to Outcreate it. Please also note that neither LTM nor any of its authorized recruitment agencies/partners charge any candidate registration fee or any other fees from talent (candidates) towards appearing for an interview or securing employment/internship. Candidates shall be solely responsible for verifying the credentials of any agency/consultant that claims to be working with LTM for recruitment. Please note that anyone who relies on the representations made by fraudulent employment agencies does so at their own risk, and LTM disclaims any liability in case of loss or damage suffered as a consequence of the same. Recruitment Fraud Alert - https://www.ltm.com/careers/recruitment-fraud-alert