Junior Coordinator Activations

Octotel is an established and rapidly expanding Open Access Service Provider, specializing in Open Access & GPON connectivity. We are Cape Town’s largest Open Access Network focused on both Fibre To The Home (FTTH) and Business (FTTB). Our fibre network has passed over 400 000 homes and businesses in Cape Town. We offer a choice of services from over 65 of the country’s leading Internet Service Providers.

Key Responsibilities:

• Processing of all fibre reconnect/migration orders.
• Scheduling of all support tickets.
• Engaging with and providing continuous feedback to ISP’s regarding reconnect/migration orders.
• Project reporting.
• Providing daily administrative support tasks such as data capturing and proofreading of documents.
• Managing internal communication.
• Day-to-day management of internal databases.
• Project monitoring, support and being the liaison between Octotel and the client.
• Schedule appointments, update and maintain appointment calendars.

Requirements:

• Grade 12 or equivalent.
• 1-2 years' experience in an administrative, customer service or similar role.
• Strong organisational and administrative skills with excellent attention to detail.
• Customer-centric approach with a focus on delivering excellent service.
• Ability to coordinate and manage multiple orders, tickets, and tasks simultaneously.
• Strong verbal and written communication skills with the ability to engage professionally with stakeholders.
• Proficient in Microsoft Office, Google Suite and comfortable working on CRM or ticketing systems.
• Ability to work in a fast-paced environment, manage priorities, and meet deadlines.

Benefits:

• Medical Aid company contribution
• Medical Insurance Company Contribution
• Corporate Gap Cover rates
• Discounted Internet Connectivity
• Free Barista prepared coffee, breakfasts and snacks.
• Employee Wellness Programme (Lyra). Providing free 24/7/365 counselling for you and your family in your household, as well as other health and wellbeing resources, provided by registered professionals.
• Exposure to latest industry technologies and standards
• Lastly, a work environment that rivals the very best!

If you haven’t heard from us within 2 weeks after your application, please consider your application unsuccessful.

Application Question(s):

• What is your current salary?
• What is your desired salary?
• What is your notice period?
• Are you comfortable travelling to Northgate Park, Brooklyn?

Education:

• High School (matric) (Preferred)

Experience:

• administrative, customer service or similar role: 1 year (Preferred)

Work Location: In person