Junior Coordinator Managed Response

Job highlights

• . Open to working in shifts,including weekends & night shifts
• Qualifications: . Any Bachelors degree required . 0 ~ 1 years of experience with social media engagement and community management
• preferred. Strong working knowledge of MS Office (Word,Excel,PowerPoint,Outlook)

Responsibilities:

• Review all brand mentions, comments, and direct messages across various platforms to gauge public sentiment and identify any emerging trends or issues.
• Response to comments, questions, and concerns in a timely and professional manner.
• Collaborate with customers to ensure responses align with brand and customer loyalty.
• Additional duties as assigned.

Qualifications:

• Any Bachelors degree required
• 0 ~ 1 years of experience with social media engagement and community management.
• Technical proficiency with platforms like Google, Facebook, and third-party source response guidelines and functionality is preferred.
• Strong working knowledge of MS Office (Word, Excel, PowerPoint, Outlook).
• Strong communication skills (both verbal and written).
• Strong attention to detail and decision-making.
• A hybrid work environment with a minimum requirement of 2 days onsite per week.
• Open to working in shifts, including weekends & night shifts

When you join Reputation, you can expect:

• Flexible working arrangements.
• Career growth with paid training tuition opportunities.
• Active Employee Resource Groups (ERGs) to engage with.
• An equitable work environment.
• We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status or disability status.
• At Reputation, we re committed to building a workforce that reflects a broad range of backgrounds, experiences, and perspectives. We believe that diversity strengthens our team, drives innovation, and helps us better serve our customers and communities. Through inclusive hiring practices and ongoing initiatives, we strive to create a workplace where everyone feels valued and empowered to contribute.