Junior Customer Care Associate

Job Summary

Location: Mumbai

Experience: 0 - 3 years

Job Responsibilities

• Provide accurate and timely responses to our customers via email and/or Social Media platforms
• Respond to customer inquiries by properly understanding the inquiry and providing a suitable response in keeping with the company s policies
• Communicate with internal & external departments to resolve customer queries
• Escalate potential issues to line managers & stakeholders
• Maintain knowledge of team processes and procedures

Required Skills

• High standard of English writing
• Strong analytical skills
• Customer centric approach
• Problem analysis and solving
• Ability to show initiative and be proactive
• Strong planning and organisational skills

Preferred Skills

• Product knowledge would been beneficial but not essential
• Experience in social media platform is preferred

Freshers are also welcome

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