Junior Customer Service Account Manager

Who you are

• Minimum 1 year work experience in Customer Success, Sales or Business Development Representative roles
• Language: Native German. English: excellent verbal and written communication abilities
• Energetic, Motivated: Displaying enthusiasm and a proactive attitude that drives engagement and inspires confidence in clients and team members
• Diligent Documentation: maintaining thorough and accurate records
• Customer-Centric Mindset: Every client matters!
• Relationship Building: develop and maintain strong relationships with clients to enhance trust and satisfaction
• Time Management: capable of prioritizing tasks dynamically and efficiently to meet client needs
• Team Collaboration: work effectively with cross-functional teams to enhance client satisfaction
• Negotiation and influencing skills
• System Knowledge: familiarity with CRM tools like Hubspot and Salesforce
• Experience in delivering product demonstrations and presentations
• Experience with mid-market or enterprise clients

What the job involves

• We don’t just need a Junior Customer Success Manager — we need a relationship builder and strategic advisor. We’re looking for someone who gets their energy from building trusted partnerships, navigating complexity, and driving long-term impact within high-value accounts, while keeping a sharp, analytical focus on how their work delivers real business impact
• This isn’t a role for someone who wants to stay in their lane. You’ll be at the center of it all —supporting account strategy, driving proactive engagement, and influencing customer outcomes — ensuring everything you touch is data-informed, relationship-driven, and commercially aligned with our wider goals
• You won’t be a solo operator. You’ll collaborate with Sales, Operations, Legal, Finance, and Product teams, bringing everything together to ensure consistency, impact, and momentum across the board
• Own and support the success of a high-value client portfolio
• Drive structured account planning and proactive engagement, identifying risks and expansion opportunities
• Manage executive-level stakeholders and complex multi-country setups
• Monitor account health and metrics, ensuring long-term growth and retention
• Coordinate cross-functional initiatives to resolve escalations and optimize the client experience

Benefits

• Flexible working: Make your own schedule and plan your work around your personal life. There are no in and out times.
• Learning & development allowance: Hone your skills and join courses and workshops by availing our L&D allowance.
• Asynchronous communication: Organise your own schedule. We celebrate results, not hours spent working.
• Work from anywhere: Work from home, a coffee shop, a beach or the mountains. Plan a workation in the country of your dreams.
• Gym membership: Get access to subsidised gym membership or sports club subscriptions.