Junior Customer Service Agent (Dutch Speaking)

• Become part of our Customer Service team at Raisin - and support us as a Junior Customer Service Agent in providing our customers with a first-class experience
• Our 1st level Customer Service team supports our Dutch-speaking customers mainly inbound by phone and email (in future also via live chat) with all matters relating to our financial products
• For legal reasons, we are not allowed to provide investment advice, so our customer contacts focus on service, not sales
• Quickly become an expert for our products and processes, you are the contact person for our customers
• With your communication skills, you will independently handle customer inquiries by phone and in writing
• You work closely with other colleagues from customer service and Raisin’s departments and stakeholders
• You inspire with your friendly manner and our customers feel in good hands with you, which contributes to customer enthusiasm
• You professionally handle inquiries regarding the account opening and investment process up to basic tax issues
• You contribute to making the use of our platform a positive customer experience
• You develop and implement your own ideas for optimizing work processes

Benefits

• Visa & Relocation Support
• 1,700 EUR Training Budget
• Free Choice of Hardware
• Beginner German Classes
• Food & Drinks
• Flexible working hours, home office and 28 vacation days
• Company Pension Scheme
• Team Events
• Subsidised Urban Sports Club Membership- Are you an active listener, think in a solution-oriented way and really want to help customers?
• If you want to develop your career and work in an internationally oriented FinTech company, we want to hear from you!
• Strong communicators who want to help customers via telephone with words and deeds are also welcome
• Professional experience in customer service or customer support is desirable, regardless of industry
• You are confident using tools like Microsoft Office and Google Workspace and learn new systems quickly
• You speak Dutch at C2 level, both written and spoken and have a good command of English
• You enjoy dealing with people, you are able to handle several tasks simultaneously under pressure while setting appropriate priorities
• You have high expectations of your work and maintain an overview even in hectic times
• You are interested in complex topics and in modern finance and capital markets
• If you’re excited about this role but don’t meet every requirement, we still encourage you to apply