Junior Customer Service

About Luminarix

Luminarix is redefining the payment landscape in Malaysia. Licensed by BNM and built on a technology-first foundation, we offer real-time API-driven and common checkout payment solutions that serve everyone from the neighbourhood kedai to the fastest-growing global brands. As we continue to expand, we are looking for motivated and detail-oriented individuals to join our Customer Support team through our Trainee Programme — no prior industry experience required.

Key Responsibilities

• Support first-level merchant and partner inquiries via WhatsApp, Telegram, email, and ticketing systems — with guidance from senior team members
• Assist in handling inquiries related to:
• Real-time payment transactions
• Transaction status checks
• Failed or pending payments
• Basic API connectivity issues
• Merchant operational requests
• Learn to monitor payment transaction flows and identify abnormalities or disruptions
• Follow internal SOPs and escalation procedures when routing issues to L2 Support or Technical Teams
• Maintain accurate records of merchant communications and issue tracking
• Coordinate with internal departments including Tech, Compliance, Risk, and Operations
• Work towards and maintain SLA response and resolution targets as you progress through training
• Assist in preparing daily operational and incident reports

Requirements

• Diploma or Bachelor's Degree in Business, IT, Finance, Communications, or any related field
• Fresh graduates are welcome.
• Comfortable with everyday digital tools — WhatsApp, Telegram, email, and basic computer use
• Detail-oriented with a willingness to learn and ask questions
• Able to multitask and stay composed under pressure
• Team player with a positive, can-do attitude
• Willing to work rotational shifts, including weekends and public holidays
• Any internship experience in customer service, operations, or a related field is an added advantage

Preferred (Good to Have)

• Exposure to fintech, e-commerce, banking, or any payment-related environment during internship or studies
• Basic understanding of how online payments or digital wallets work
• Familiarity with any helpdesk or ticketing tools

Pay: RM2,500.00 - RM4,000.00 per month

Work Location: In person