Junior Customer Service Executive

Job Summary

The Customer Service Executive maintains a good relationship and works directly with the customers to complete sales transactions. Your duties include responding to enquiries, providing quotations and order fulfilment. Your will be working under the supervision of the senior customer service.   

Job Responsibilities

• Attend customer enquires through email and phone.
• Prepare/Handle Sales Order, Purchase Order, Invoice, export documentation.
• Coordinate with sales, production/supplier, finance, WH logistics.
• Create and maintain customer records in the system and maintain proper documentations.
• Monitor orders against available inventory and ensure smooth delivery processes.
• Monitor and coordinate with vendor (on shipment arrangement/delivery schedules).
• Able to work in office at Bayan Lepas, Penang.

People Requirements

• Minimum SPM with at least 2 years of relevant experience, or a Diploma qualification.
• At least 2 years of experience in customer service, order management, or purchasing will be an added advantage.
• Fresh graduates are welcome to apply.
• Can use computer with minimal supervision : MS Word, MS Excel, MS PowerPoint, BC.
• Provides on-job guidance on systems (e.g., SAP/ERP, BC) throughout probation period.
• Can speak in English, Malay and Mandarin.
• Able to start work immediately would be added advantage.

"We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers."