Junior Customer Service Executive

Responsibilities:

• Ensure departmental operations comply with the Company's policies, internal procedures, and relevant industry regulations.

• Maintain good working relationships with existing customers by providing excellent customer service, product and market information, and relevant regulatory guidance.

• Handle customer inquiries related to products, samples, product registration, packaging artwork, labels, certificates, customer visit arrangements, and other related matters.

• Ensure order processing activities comply with international trade regulations, customer requirements, customer codes of conduct, and Company policies.

• Coordinate and oversee the entire order fulfilment process, including order processing, production coordination, invoicing, shipment arrangements, delivery, and payment collection.

• Ensure customer order information is accurately entered, updated, and maintained in the Company's ERP system to support efficient order processing and tracking management.

• Coordinate and collaborate with relevant departments to ensure orders are produced and delivered according to customer requirements and agreed timelines.

• Collect, maintain, and analyse customer information, including customer business profiles, product requirements, and sales data.

• Monitor sales performance and prepare relevant analysis reports and improvement recommendations.

• Handle customer complaints by coordinating with relevant departments to conduct investigations, identify root causes, implement corrective actions, and provide timely feedback on resolutions to customers.

• Manage the Company's inquiry email account ([email protected]) and coordinate customer communication activities, including preparation of trade exhibition invitations, appreciation letters, festive greetings, and other customer communication materials.

• Participate in local and international trade exhibitions, customer visits, and other business activities as assigned by the Company.

• Prepare and submit relevant reports, records, and other documentation as required by Management.

• Achieve the individual and departmental Key Performance Indicators (KPls) established by the Company.

• To report any risks or any evidence of unsafe or out of specification product, equipment, packaging or raw materials, to Assistant General Manager to enable the resolution of issues requiring immediate action.

Requirements:

• Candidate must possess a diploma /degree in Business Administration or any related field.
• Good command of English, Mandarin, and Bahasa Malaysia, spoken and written, can communicate well. We are seeking candidates proficient in Mandarin to communicate with Mandarin-speaking clients effectively.
• Proven track records in managing sales for international customers will be an added advantage.
• Cheerful, cooperative, and proactive.
• Goals-driven and customer-oriented.
• Suitable candidates may be considered for a team lead-level position.
• Fresh graduates are encouraged to apply.