Junior Customer Service Executive

Roles and Responsibility

• Maintain daily activities and routines to ensure smooth operations.
• Ensure SLAs are achieved and proactively work to maintain them, providing excellent customer service.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Develop and implement process improvements to enhance customer satisfaction.
• Analyze customer feedback and provide insights to improve overall customer experience.
• Work closely with the team to achieve project goals and objectives.

Job Requirements

• Strong understanding of platform planning and network design principles.
• Excellent communication and interpersonal skills for effective teamwork.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong problem-solving skills to analyze complex issues and develop creative solutions.
• Proficient in using computer systems and software applications for task management.
• Strong attention to detail to maintain accurate records and reports.