Junior Customer Service Executive - Program Management

Roles and Responsibility

• Maintain daily activities and routines to ensure smooth operations.
• Ensure SLAs are achieved and proactively work to maintain them.
• Collaborate with cross-functional teams to resolve customer complaints and issues.
• Develop and implement process improvements to enhance customer satisfaction.
• Analyze customer feedback and provide insights to improve platform planning and network design.
• Work closely with the program management team to achieve business objectives.

Job Requirements

• Strong understanding of platform planning and network design principles.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced environment and meet deadlines.
• Strong analytical and organizational skills.
• Experience with customer service tools and software.
• Ability to collaborate effectively with cross-functional teams.
• Company name: Tata Communications Ltd.
• Industry: IT Services Consulting.