S
Somi Care Private Limited
Junior Customer Service Representative
1 month ago
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Important information
Contract type:
Permanent
Work mode:
Onsite
Published on:
22 September 2026
What they need
Key Responsibilities
- Handle customer calls, WhatsApp messages, and inquiries professionally.
- Assist customers with bookings, service requests, pickups, and other queries.
- Record and update customer orders and service details in the system/Excel.
- Follow up with customers regarding bookings, services, and pending requests.
- Handle customer complaints politely and coordinate with the relevant team for resolution.
- Coordinate with operations and branch teams to ensure timely service delivery.
- Maintain accurate customer records and daily reports.
- Collect and record customer feedback and report important issues to management.
- Maintain a professional and positive relationship with customers.
Requirements
- Minimum Intermediate qualification; Bachelor's degree preferred.
- Fresh candidates are encouraged to apply.
Pay: Rs20,000.00 - Rs25,000.00 per month
Work Location: In person
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